Elisa Ponce
Whittier,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Background Screening Analyst
Employers Choice Screening
02.2023 - 08.2023
- Continuously updated knowledge on relevant laws and regulations pertaining to background screening practices, ensuring full compliance at all times.
- Supported continuous improvement initiatives within the department through active participation in meetings, workshops, and training sessions.
- Utilized advanced search techniques and databases to locate hard-to-find information on individuals during the background check process.
- Reduced turnaround time for report completion with consistent attention to detail and prioritization of tasks.
- Provided prompt responses to internal audit inquiries regarding specific cases or overall trends in background screening activities.
Call Center Customer Service Representative
Wine Country Gift Baskets
11.2021 - 05.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented customer correspondence to track requests, problems and solutions.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Helped clients navigate online systems within established frameworks to obtain services.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Answered customer questions regarding shipments.
Store Associate
Fiesta Fiesta party supply store
04.2014 - 12.2019
- Take down rental orders
- Cashier
- Customer service
- Lift 40 pounds or more depending on rentals
- Count inventory
- Accepted and processed credit and cash payments, making correct change from cash register drawer
- Managed inventory tracking and physical inventory counts to minimize loss.
Poké Artist/Cashier Team Lead
Poké and Roll
11.2018 - 06.2019
- Maintained order and cleanliness of work areas to conform with health codes.
- Gathered ingredients, cleaned and cut food items to prep recipes.
- Received food orders from individuals and explained offerings.
- Followed recipes and customer requests to prepare meals.
- Inventory and cash control
- Operated cash register to process cash and credit card transactions.
- Used kitchen equipment and utensils
- Set up, restocked and cleaned dining areas.
- Mopped floors and cleaned storage areas
Waitress
Pho-ology
03.2015 - 11.2017
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Presented food and beverages to guests at tables.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Cleared tables and bussed dishes
- Stocked server areas with supplies before, during and after shifts.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
Education
High School Diploma -
California High School
Whittier, CA06.2015
Skills
- Bilingual
- Call center operations
- Customer support
- Communication
- Leadership
- Active listening
- Interpersonal skills
- Data entry
- Background Research
- Compliance knowledge
- Data Interpretation
- Critical Evaluation
- Background Checks
- Analysis and research abilities
Timeline
Background Screening Analyst
Employers Choice Screening
02.2023 - 08.2023
Call Center Customer Service Representative
Wine Country Gift Baskets
11.2021 - 05.2022
Poké Artist/Cashier Team Lead
Poké and Roll
11.2018 - 06.2019
Waitress
Pho-ology
03.2015 - 11.2017
Store Associate
Fiesta Fiesta party supply store
04.2014 - 12.2019
High School Diploma -
California High School
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