JACKSON LEWIS
NASHVILLE
Summary
Enthusiastic and performance-driven healthcare professional with proven ability to exceed customer expectations. Collaborative and detail-oriented team player with strong work ethic and excellent communication skills. Solid understanding of healthcare technology and highly motivated to improve the clinician experience.
Overview
6
6
years of professional experience
Work History
PROVIDER SOLUTION SPECIALIST @ Centennial Medical
HCA Healthcare
05.2024 - 05.2025
- Proactively rounds in the facility and physician practices to ensure physician support needs are identified and addressed
- Assists in implementation and support of systems and technologies deployed to physicians and physician offices
- Demonstrated ability to establish and build strong relationships among facility leadership, physicians, and end-users HCAIT&S, Inc
TECH ANALYST
HCA Healthcare
08.2023 - 05.2024
- Install and repair facility IT&S equipment and software per HCA and division IT&S standards
- Analyze problems and provide hands-on support for all hospital technology
- Determine appropriate technical area or vendor needed to resolve the problem and coordinate with other technical areas, as needed
Traveling Sales Representative
Nusun Power
10.2023 - 01.2024
- Increased client satisfaction by consistently providing exceptional customer service during sales presentations and negotiations.
- Demonstrated excellent problem-solving skills when addressing customer concerns or resolving disputes promptly and professionally.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
INTERN
HCA Healthcare
05.2019 - 08.2021
- Worked with Chip Blaufuss, VP Innovation & Strategic Planning
- Worked with team members to promote great customer service
- Prepared research for HCA Strategic Plan
Marketing Intern
The Root Brand
04.2020 - 09.2020
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Enhanced social media engagement through regular posting and audience interaction.
- Collaborated with sales team to create marketing materials that clearly communicated product benefits.
Education
BACHELOR OF SCIENCE DEGREE - INFORMATION SYSTEMS AND COMMUNICATION
The University of Tennessee
Knoxville, TN05.2023
Skills
- Healthcare Technology
- Customer Service
- Problem Solving
- Critical Thinking
- Teamwork
- Collaboration
- IT Support
- Software Installation
- Technical Support
- Equipment Maintenance
- Software development
- Product knowledge
Timeline
PROVIDER SOLUTION SPECIALIST @ Centennial Medical
HCA Healthcare
05.2024 - 05.2025
Traveling Sales Representative
Nusun Power
10.2023 - 01.2024
TECH ANALYST
HCA Healthcare
08.2023 - 05.2024
Marketing Intern
The Root Brand
04.2020 - 09.2020
INTERN
HCA Healthcare
05.2019 - 08.2021
BACHELOR OF SCIENCE DEGREE - INFORMATION SYSTEMS AND COMMUNICATION
The University of Tennessee
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