Jackson Mathews
Salesforce Developer
New York
Summary
Over 8 years of experience as a solution-oriented Salesforce professional, consistently designing, developing, and delivering high-quality enterprise-grade solutions. Expertise in leveraging AI, integrations, and advanced analytics to streamline operations, unify data, and drive user adoption. Recognized for translating complex requirements into scalable architectures, optimizing profitability and efficiency. A dynamic leader and strategic thinker excelling in partnering with cross-functional teams to deliver exceptional results and sustain competitive advantages in fast-paced environments.
Overview
10
10
years of professional experience
7
7
Certifications
Work History
Salesforce Developer / Solution Architect
VanEck
06.2023 - Current
- Architect & Develop Salesforce Solutions: Lead end-to-end technical design for projects involving Discovery and Salesconnect data packs
- Consolidate data from multiple sources (Discovery, Broadridge, Salesconnect) into a unified data architecture
- AI Integration & Custom GPT: Develop custom GPT frameworks using REST APIs and handle large datasets (CRMA to Excel) for advanced analytics and AI-driven insights
- Implement custom Salesforce agents (Agentforce) using Prompt Builder, Apex, and Flows
- Leverage SQL (stored procedures, views) to support iPaaS ETL jobs and ensure data integrity
- CRMA Dashboards & Analytics: Design and deploy CRMA dashboards, recipes, and datasets; use SQL queries to deliver real-time analytics and empower data-driven decision-making
Salesforce Business Analyst & Developer
KKR
08.2021 - 05.2023
- Introduced continuous improvements by identifying technical gaps and creating an LWC search component for external accounts, enabling seamless account linkage between Salesforce orgs
- Optimized automation initiatives using Flows, augmented with Apex classes for custom reminders and field updates, increasing process efficiency by ~40%
- Collaborated with cross-functional teams to analyze requirements, provide data-driven insights, and design solutions that boosted overall business performance by ~25%
- Created dashboards and reports to track KPIs, ensuring alignment with business objectives and enhancing decision-making
Salesforce Administrator & Business Analyst
OBerk
12.2020 - 08.2021
- Reduced manual workload by 30% through the development of Apex Classes, Apex Triggers, and Visualforce Pages for two sister companies
- Maintained high-performance standards by achieving optimal test coverage on Apex and Visualforce page builds
- Strengthened data integrity using lookup/master-detail relationships, junction objects, and refined security rules for over 200+ users
- Used SOQL, Apex Classes, and Triggers to merge and clean duplicate accounts, providing the marketing team with accurate data to measure ROI effectively
Salesforce Administrator & Technical Support Specialist
Vision Research
03.2018 - 12.2020
- Provided comprehensive Salesforce admin support, including user account maintenance, reporting, dashboards, and workflow optimizations
- Integrated Consona ERP with Salesforce, enabling real-time data exchange and streamlining business operations
- Enhanced data quality by extracting data from ERP, refining it with VBA macros, and monitoring performance to drive continuous improvements
- Defined user roles, profiles, and security controls to ensure adherence to regulatory and organizational compliance
Technical Support Engineer
Hewlett Packard
01.2015 - 01.2018
- Led IT technical support documentation, maintaining 100% accuracy for streamlined troubleshooting and knowledge sharing
- Provided remote technical support to 100+ clients, reducing downtime by 20% through proactive problem-solving
- Installed and configured applications, antivirus, and system updates to enhance overall system stability and security
Education
Bachelor of Technology - Electronics & Communication
Saintgits College of Engineering
Skills
- Salesforce administration
- Apex development
- Lightning components
- Security & Sharing Rules
- AI & Analytics
- Custom GPT Development
- CRM Analytics
- REST APIs
- SQL
Certification
Salesforce Certified AI Associate
Timeline
Salesforce Developer / Solution Architect
VanEck
06.2023 - Current
Salesforce Business Analyst & Developer
KKR
08.2021 - 05.2023
Salesforce Administrator & Business Analyst
OBerk
12.2020 - 08.2021
Salesforce Administrator & Technical Support Specialist
Vision Research
03.2018 - 12.2020
Technical Support Engineer
Hewlett Packard
01.2015 - 01.2018
Bachelor of Technology - Electronics & Communication
Saintgits College of Engineering
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