JACKSON NELSON
Kennesaw,GA
Summary
Dynamic University of Georgia graduate in Risk Management & Insurance with an active Georgia Property & Casualty Insurance License and extensive customer-facing experience. Proven ability to excel in fast-paced service environments, demonstrating strong communication, organization, relationship-building, and problem-solving skills. Academic background includes in-depth analysis of commercial property and liability, development of employee benefits strategies, and proficiency in Excel-based decision support tools. Eager to contribute to an insurance agency or brokerage in an entry-level role focused on commercial insurance client service, account coordination, or employee benefits management.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Server
Texas Roadhouse
08.2022 - 07.2026
- Delivered responsive, professional service while building positive relationships with guests in a high-volume environment.
- Managed multiple customer requests and priorities simultaneously while maintaining accuracy, organization, and follow-through.
- Resolved guest concerns through active listening, clear communication, and timely problem-solving.
- Coordinated with hosts, kitchen staff, bartenders, and managers to ensure efficient service and a consistent customer experience.
- Processed cash and electronic payments accurately using point-of-sale systems.
Customer Service Staff
Publix Super Markets
03.2021 - 08.2022
- Assisted customers with purchases, returns, exchanges, inquiries, and problem resolution while providing friendly, professional service.
- Handled cash and electronic transactions accurately and maintained attention to detail during high-volume periods.
- Communicated with customers and multiple departments to resolve issues and support daily operations.
- Built strong customer service, relationship-management, organization, and teamwork skills.
Education
Bachelor of Business Administration - Risk Management & Insurance
University of Georgia - Terry College of Business
Athens, GA05-2025
Skills
- Property and casualty insurance knowledge
- Organizational skills with attention to detail
- Microsoft Excel proficiency
- Effective communication skills
- Team collaboration
- Issue resolution
- Customer-focused problem solving
- Adaptability
- Employee benefits knowledge
- Life insurance knowledge
Certification
Georgia Resident Property & Casualty Insurance Agent License - Active, License #3873960
Timeline
Server
Texas Roadhouse
08.2022 - 07.2026
Customer Service Staff
Publix Super Markets
03.2021 - 08.2022
Bachelor of Business Administration - Risk Management & Insurance
University of Georgia - Terry College of Business