Jackson Nguyen
Braintree,MA
Summary
At Lilly's Beauty Inc., I did the best I could on being a Reception Assistant. My efficiency on customer satisfaction and proper basic accounting made the work atmosphere very positive not only for myself, but for co-workers as well. Referring back to my statement on customer satisfaction, not only do I respectably speak to every customer with a calm demeanor, but I also try my best to resolve any issues or help the customer on what or who they are searching for. In regards to basic accounting, double checking the right amount being paid and providing customers their right amount of change is another top priority of mine.
Overview
2
2
years of professional experience
Work History
Reception Assistant
Lilly's Beauty Inc.
06.2022 - 08.2024
- Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
- Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
- Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
- Improved workplace atmosphere with excellent interpersonal skills, fostering positive relationships among team members and clients.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Helped maintain office security by monitoring visitor access and issuing badges.
Education
No Degree - Law & Criminal Justice
University of Massachusetts - Boston
Boston, MA06.2026
Skills
- Basic accounting
- Desk area maintenance
- Time Management
Reception Area Maintenance
- Verbal and written communication
- Information Protection
- Customer Service
Accomplishments
- Graduated High School receiving a Diploma
- Learning almost 4 Languages
- Obtained a Driver's License
Additional Information
Learned Mixed Martial Arts for 7 years and still ongoing. If there is any altercation involving harmful physical touch, I will try my best to intervene in order to have the work atmosphere a calm and safe environment.
I am a person who is very observant and easy-going, always striving for improvement.
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Spanish
Limited Working
Korean
Elementary
Timeline
Reception Assistant
Lilly's Beauty Inc.
06.2022 - 08.2024
No Degree - Law & Criminal Justice
University of Massachusetts - Boston
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