Lilia Law
Austin,TX
Summary
Enterprising Project Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
17
17
years of professional experience
5
5
Certificate
Work History
Owner/Operator
Lilly's Cleaners & Alterations
12.2023 - Current
- Founded and manage all aspects of full-service dry cleaning and alterations business
- Implement efficient operational strategies, streamline workflow processes, and oversee daily business activities to ensure seamless service delivery.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Trained and motivated employees to perform daily business functions
Sr. Technical Project Manager
Vaco Solutions
10.2023 - 12.2023
- Spearheaded comprehensive migration of 12,000 lines into telecom expense management systems from Advocate to Tangoe, ensuring seamless transition and minimal disruption to business operations.
- Communicated project plans and progress to key stakeholders and project contributors.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
Mobility Director
E78 Partners
01.2023 - 09.2023
- Oversaw entire Wireless Expense Management initiative, ensuring alignment with broader organizational objectives for 10 companies.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Spearheaded innovative approaches to resource allocation and strategic planning.
Android Enterprise Account Manager/Technical Project Manager
Intelliswift /Accenture Flex - Google
07.2021 - 03.2023
- Developed and planned Android Enterprise deployment to help maximize customer’s investment in platform.
- Served as technical liaison, supporting engineering, management, procurement, sales, and marketing, quality assurance and supply base.
- Partnered with project team members to identify and quickly address problems in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills
- Managed 2 clients totally 4M devices in Google Endpoint Management environment.
Project Manager/MMS Contracts and Billing - Federal
TurningPoint Global Solutions
02.2020 - 06.2021
- Managed 12,000 (iOS) mobile lines of service, delivering effective oversight to Mobile Wireless Billing Analysts and Service Desk Representatives.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
- Negotiated and managed third-party contracts related to project deliverables
Global Mobile Wireless Manager, Program Manager
Weatherford
09.2014 - 01.2020
- Managed 24,000 (iOS/Android) mobile lines of service across 61 countries, delivering effective oversight of 5 Regional Mobile Wireless Leads and Service Desk Representatives.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Led a project to implement a Document Management System (DMS) that digitized paper documents and stored them in a centralized database, improving efficiency and data accuracy
US Lead for Mobile Wireless Devices
Weatherford
09.2014 - 08.2017
- Effectively oversaw wireless 27,000 devices & phone services; effectively developed assistant, resulting in promotion to U.S
- Partnered with Engineers to customize employee expense and procurement portal in telecom expense management (TEM). Collaborated with global procurement to address questions and deliver best practices when inputting request for proposals (RFPs) in TEM.
- Subject Matter Expert (SME), AD support, Provisioning workflow, Mobile Device Management (MDM) implementation, post-implementation, Deployment technical support, Executive technical support.
- Drafted detailed expense management and technical documentation, reference guides and MDM registration instructions for mobile devices.
Account Manager, Global Executive Support
Advantix Solutions Group
01.2013 - 09.2014
- Managed 4 global energy clients, delivering on-site technical/enterprise support to client’s executive leadership.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Subject Matter Expert (SME), AD support, Provisioning workflow, Mobile Device Management (MDM) implementation, post-implementation, Deployment technical support, Executive technical support. Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Selected correct products based on customer needs, product specifications and applicable regulations
Service Delivery Manager (TEM)
Mindwireless/ Mindglobal
05.2010 - 01.2013
- Successfully managed 18,000 lines of services and support for Coke-a-Cola, Toys ‘R’ Us, and Oshkosh Corporation.
- Worked with high-profile customer to select third-party vendor for IT infrastructures.
- Interfaced effectively with key accounts, answering questions and delivering exceptional service
- Implemented and supported iOS and Android devices and advised clients on methods, technologies, process improvements and training that would increase overall business potential
Education
Behavioral Health, and Psychology -
Walden University
Minneapolis, MN05.2004
Skills
- Project Management
- Telecommunications Engineering
- System Integration & Software Deployment
- Risk & Vendor Management
- Vendor Management
- Quality Assurance & Regulatory Compliance
- Stakeholder Communication & C-Level Presentations
- Leadership & Team Building
- Budget and Resource Management
- Financial Planning
- Operations Oversight
- Operations Management
- Personnel Management
- Negotiation
- Documentation And Reporting
- Strategic Planning
- Staff Training and Development
- Agile and Traditional
- Adobe Analytics
- Schedule Management
- Technical Troubleshooting
- Project Leadership
- Vendor Relationship Management
- Risk Mitigation
- Quality Assurance
- Stakeholder Relations
- Process Improvement
- Administrative Oversight
- Business Management
- Staffing (Hiring/Termination)
Certification
- PMP Certification (Courses completed; Exam In-progress - 2023)
- Android Enterprise Expert (2021)
- Android Enterprise Professional (2021)
- Android Enterprise Mobile Expert (2021)
- Google Project Management Certification (2021)
- Apple Certified iOS Technician (ACiT) Certification, Apple Inc. (2017)
- Apple iOS Service Fundamentals Course, Apple Inc. (2017)
- AirWatch MDM Administrator Training, Weatherford (2016)
- Blackberry Enterprise Server (BES) Administrator Training, Weatherford (2014)
Languages
Spanish
Native or Bilingual
Software
Asana
Basecamp
Adobe
Jira
Salesforce
ServiceNow
Microsoft Project
Microsoft Intune
VMware
Microsoft Intune
Mobile Iron
Jira
MFA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner/Operator
Lilly's Cleaners & Alterations
12.2023 - Current
Sr. Technical Project Manager
Vaco Solutions
10.2023 - 12.2023
Mobility Director
E78 Partners
01.2023 - 09.2023
Android Enterprise Account Manager/Technical Project Manager
Intelliswift /Accenture Flex - Google
07.2021 - 03.2023
Project Manager/MMS Contracts and Billing - Federal
TurningPoint Global Solutions
02.2020 - 06.2021
Global Mobile Wireless Manager, Program Manager
Weatherford
09.2014 - 01.2020
US Lead for Mobile Wireless Devices
Weatherford
09.2014 - 08.2017
Account Manager, Global Executive Support
Advantix Solutions Group
01.2013 - 09.2014
Service Delivery Manager (TEM)
Mindwireless/ Mindglobal
05.2010 - 01.2013
Behavioral Health, and Psychology -
Walden University
- PMP Certification (Courses completed; Exam In-progress - 2023)
- Android Enterprise Expert (2021)
- Android Enterprise Professional (2021)
- Android Enterprise Mobile Expert (2021)
- Google Project Management Certification (2021)
- Apple Certified iOS Technician (ACiT) Certification, Apple Inc. (2017)
- Apple iOS Service Fundamentals Course, Apple Inc. (2017)
- AirWatch MDM Administrator Training, Weatherford (2016)
- Blackberry Enterprise Server (BES) Administrator Training, Weatherford (2014)
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