Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Jackson Pidcock

IT
Billings,MT

Summary

IT Support Technician with experience in hardware diagnostics and software troubleshooting. Proven ability to resolve technical issues efficiently and effectively. Expertise in malware removal and system installation, ensuring optimal performance. Committed to delivering user-friendly technical support and assistance.

Overview

1
1
years of professional experience

Work History

Trailer Mechanic

M.H. EBY, INC
Laurel, MT
09.2024 - 05.2025
  • Installed new trailer components including hitches, wiring harnesses, lights, brakes, and suspension systems.
  • Repaired trailer electrical systems, focusing on lighting fixtures and power supply cables.
  • Diagnosed mechanical issues with computerized diagnostic equipment to ensure operational efficiency.

Computer Repair Tech

Recompute
Bozman, MT
06.2023 - 08.2023
  • Troubleshot and resolved printer issues through driver adjustments and part replacements.
  • Provided technical support for hardware and software inquiries from customers.
  • Repaired hardware components, including motherboards, hard drives, RAM, CPUs, and video cards.

Auto Parts Sales Associate

NAPA Auto Parts
Kalispell, MT
02.2023 - 06.2023
  • Delivered exceptional customer service and support in parts department, addressing inquiries and resolving issues.
  • Entered new part numbers into computer system to facilitate efficient ordering.
  • Managed inventory by organizing items, stocking shelves, and restocking supplies as necessary.

Security Officer

Invictus
Lancaster, PA
02.2019 - 06.2022
  • Managed crowd control efforts during large events, enhancing attendee safety.
  • Coordinated communication systems for officers across the facility to maintain security.
  • Confirmed visitor identity before permitting entry into the building.

Education

Google It Support - Information And Computer Systems

Coursera
Online
07-2025

Bachelor of Science - Computer And Information Sciences

Montana State University
Bozeman, MT

High School Diploma -

Hempfield High School
Landisville, PA
06-2022

Skills

  • Technical support and troubleshooting
  • Customer service excellence
  • Hardware maintenance and repair
  • Operating systems proficiency
  • PC refurbishment
  • Effective communication

Affiliations

  • Working on Computers
  • Fixing cars
  • Building live edge epoxy tables

Timeline

Trailer Mechanic

M.H. EBY, INC
09.2024 - 05.2025

Computer Repair Tech

Recompute
06.2023 - 08.2023

Auto Parts Sales Associate

NAPA Auto Parts
02.2023 - 06.2023

Security Officer

Invictus
02.2019 - 06.2022

Google It Support - Information And Computer Systems

Coursera

Bachelor of Science - Computer And Information Sciences

Montana State University

High School Diploma -

Hempfield High School

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