Jackson Powell
Normal
Summary
A detail-oriented professional with experience excelling in customer service and effective time management. Proven ability to multitask under pressure while enhancing delivery times and resolving issues swiftly. Committed to fostering teamwork and continuously improving service quality in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Dishwasher
Dial Senior Living
Deer Park
11.2019 - Current
- Developed a deep knowledge of menu items and ingredients to provide customers with accurate information and recommendations
- Consistently maintained a high level of customer satisfaction by providing friendly, efficient service
- Anticipated customer needs and quickly responded to requests to ensure an enjoyable dining experience
- Worked with the kitchen staff to ensure timely preparation and delivery of orders
- Maintained a clean and organized work area, including washing dishes and resetting tables
- Collaborated with colleagues to resolve customer complaints in a professional and timely manner
- Demonstrated a thorough understanding of health and safety standards to ensure a safe and sanitary work environment
- Personalized relationships with the residents; not only talked about the food, but about their lives
Expeditor
Epiphany Farms Restaurant
04.2024 - 02.2025
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Maintained open lines of communication between internal departments to facilitate smooth handoffs throughout each stage of the order lifecycle.
Education
Bachelor of Science - Integrated Marketing Communication
Illinois State University
Normal12-2025
Associate of Arts -
William Rainy Harper College
Palatine05.2023
Highschool Diploma -
Barrington High School
Barrington05.2021
Skills
- Ability to multitask
- Ability to work well under pressure
- Decision making
- Effective time management
- Customer service
- Problem solving
- Teamwork
- Flexibility and adaptability
- AI prompt generation
- Driven to become better
Hobbies and Interests
- Weightlifting
- Golfing
- Video Games
- Chess
- Board Games
Certification
Excel Essential Training - Linkedin - 2024
Timeline
Expeditor
Epiphany Farms Restaurant
04.2024 - 02.2025
Server/Dishwasher
Dial Senior Living
11.2019 - Current
Bachelor of Science - Integrated Marketing Communication
Illinois State University
Associate of Arts -
William Rainy Harper College
Highschool Diploma -
Barrington High School