Jackson Saunders
Kaysville,UT
Summary
Knowledgeable and dedicated professional with experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing connections with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Packaging Specialist
UST Corporation
07.2018 - 07.2020
- Ensured compliance with regulatory requirements related to labeling, shipping, and storage of packaged goods.
- Placed items into bags, boxes or other containers.
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Operated manual pallet jacks and forklifts to move and store materials.
- Packed, weighed and shipped items per customer specifications.
Warehouse Worker
Lisa's Passion for Popcorn
10.2020 - 02.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Call Center Representative
Avantguard
09.2021 - 11.2021
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Package Handler
FedEx
11.2021 - 03.2022
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Used hand-held scanners and physical logs to accurately track item movements.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Followed verbal and written instructions to properly move and ship products.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Supported quality control efforts, inspecting packages for damage and ensuring proper handling to maintain integrity.
Call Center Representative
Forest Dale Golf Course
03.2022 - 07.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Sought ways to improve processes and services provided.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Davis High School
Kaysville, UT06.2021
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer communications
- Quality Assurance
- Order Processing
- Conflict Mediation
Additional Information
Served a 2 year full-time mission for the Church of Jesus Christ of Latter-Day Saints
Timeline
Call Center Representative
Forest Dale Golf Course
03.2022 - 07.2022
Package Handler
FedEx
11.2021 - 03.2022
Call Center Representative
Avantguard
09.2021 - 11.2021
Warehouse Worker
Lisa's Passion for Popcorn
10.2020 - 02.2021
Packaging Specialist
UST Corporation
07.2018 - 07.2020
High School Diploma -
Davis High School