Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jackson Shepard

Demorest,GA

Summary

Personable employee with experience in customer relations, employee training, and prioritizing multiple task requiring prompt solutions. Current college student majoring in Criminal Justice with experience as a Gainesville City Explorer. Professional and capable to quickly grasp new concepts.

Overview

3
3
years of professional experience

Work History

Crew Trainer

McDonald's
07.2023 - Current
  • Taught new team members correct procedures for all areas of operations.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Only Employee trained to maintain and repair food service machines
  • Set positive example for team members by providing high-quality, efficient service.

Crew Member

McDonald's
06.2023 - 07.2023
  • Took orders, prepared meals, and collected payments.
  • Stocked shelves to organize aisles in assigned department.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Worked front counter, drive-thru and other areas.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.

Special Needs Caregiver

Georgia State Senator, Shelly Echols
11.2021 - 05.2023
  • Maintained confidentiality and privacy to protect individual's rights and well-being.
  • Provided assistance to individuals with disabilities by helping with activities of daily living.
  • Offered respite care for families to support well-being and prevent burnout.
  • Communicated well both verbally and in writing with guardians.
  • Transported individuals to and from home and activities.
  • Engaged individuals in recreational and leisure activities to promote socialization and improve quality of life.
  • Provided emotional support to enhance well-being and coping skills.

Landscaper

Bosquito LLC
05.2021 - 08.2021
  • Operated landscaping equipment with focus on safety and machine longevity.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained gardening tools by replacing blades and fluids.

Education

Associate of Science - Criminal Justice

North Georgia Technical College
Clarkesville, GA
05.2026

Associate of Science - Criminal Justice

Lanier Technical College
Oakwood, GA
05.2026

High School Diploma -

North Hall High School
Gainesville, GA
05.2023

Skills

  • Team Leadership and Supervision
  • Coaching and Mentoring
  • POS Systems
  • Continuous Improvement
  • Policies and Procedures
  • Cash Handling
  • Employee Training
  • Behavior Management
  • Caring Companionship
  • Chauffeuring
  • Customer Service
  • Maintaining Equipment

Accomplishments

  • Achieved employee of the month and promotion within first month of working at McDonald's .
  • Adult, Child and Baby First AID/ CPR/ AED Certified.

Timeline

Crew Trainer

McDonald's
07.2023 - Current

Crew Member

McDonald's
06.2023 - 07.2023

Special Needs Caregiver

Georgia State Senator, Shelly Echols
11.2021 - 05.2023

Landscaper

Bosquito LLC
05.2021 - 08.2021

Associate of Science - Criminal Justice

North Georgia Technical College

Associate of Science - Criminal Justice

Lanier Technical College

High School Diploma -

North Hall High School

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