JYLEEM WASHINGTON-HOLLINS
Footlocker.com Inc.
PHILADELPHIA,UNITED STATES
1
Language
1
Certification
4
years of professional experience
Dynamic leader and effective communicator with expertise in team leadership and customer service, demonstrated through roles at FootLocker, Llanerch Country Club, and McDonald's. Skilled in coaching, mentoring, and conflict resolution, driving team performance and customer satisfaction. Proven ability in sales and continuous improvement, enhancing team efficiency and fostering lasting customer relationships. Demonstrated ability to communicate effectively, develop team members, and implement training programs. Seeking to transition into new field, leveraging strong team coordination and operational management skills.
Work History
Crew Trainer
7 Months- Trained new crew members on operational procedures and customer service standards.
- Provided exceptional customer service in high-pressure environments, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently to prepare food items according to safety and quality standards.
- Maintained cleanliness and organization of service areas, adhering to health regulations and company policies.
SALES ASSOCIATE
3 Years 1 Month- Welcomed new and existing customers, creating positive first impressions and nurturing lasting relationships.
- Engaged customers to build rapport, increasing satisfaction and fostering loyalty.
- Organized racks and shelves to enhance visual appeal and effectively showcase merchandise.
- Prepare merchandise for sales floor by pricing and tagging, ensuring readiness for sale.
- Organize racks and shelves to maintain visual appeal and promote merchandise effectively.
Field Sales Representative
3 Months- Developed and maintained strong customer relationships to drive sales growth.
- Conducted product demonstrations and presentations to educate clients on service offerings.
- Collaborated with marketing teams to implement promotional campaigns effectively.
- Analyzed market trends to identify new sales opportunities and competitive strategies.
- Walked approximately 8–12 miles per day while covering assigned neighborhoods and visiting a high volume of homes.
- Remained on my feet for 6–10 hours per day, walking and standing on asphalt, concrete, uneven ground, and residential properties.
- Worked outdoors in varying weather conditions while maintaining a consistent pace, managing physical fatigue, and carrying sales materials throughout the workday.
GOLF CADDIE
3 Months- Assisted players with needs, maintained professional composure, and provided course advice to enhance overall player experience.
- Demonstrated great strength and endurance by patiently walking for several hours to assist customers with their needs.
- Maintained cleanliness and condition of balls, clubs, and course amenities to ensure optimal player satisfaction.
CREW TRAINER
8 Months- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Updated team on position requirements to ensure compliance and operational readiness.
- Trained new team members on procedures across all operations to foster consistency and efficiency.
- Conducted comprehensive training for food preparation and customer service staff to enhance team effectiveness.
Education
HIGH SCHOOL DIPLOMA
Skills
Team leadership (Skillful)
Sales (Experienced)
Coaching (Skillful)
Mentoring (Experienced)
Continuous Improvement (Skillful)
Active Listening (Experienced)
Customer Service (Experienced)
Employee Training (Skillful)
Role Modeling (Experienced)
Conflict resolution (Experienced).
Attention to detail
Staff development
Cash handling
Critical thinking
Safety compliance
Mentoring (Experienced)
Team leadership and supervision
Critical thinking
Team leadership and supervision
Certification
Im septa railroad and transit certified meaning I can safely take a job protecting workers from trains and busses while working onsite.
LANGUAGES
Spanish (Novice).
Timeline
Crew Trainer
McDonald's Restaurant
02.2026 - CurrentRead More
Field Sales Representative
Verizon
08.2025 - 11.2025Read More
GOLF CADDIE
Llanerch Country Club
05.2024 - 08.2024Read More
SALES ASSOCIATE
Footlocker.com Inc.
08.2023 - CurrentRead More
CREW TRAINER
McDonald's
12.2022 - 08.2023Read More
Boys' Latin of Philadelphia
HIGH SCHOOL DIPLOMA
Read More