Jackson Swihart
Jackson,MI
Summary
Dedicated, reliable employee with experience in customer service, inventory management, and equipment operation. Detail-oriented team player who does not back down from a new challenge.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Delivery Driver
Clearwater Treatment Systems
Clarklake, Michigan
08.2025 - Current
- Delivered equipment and supplies to customers in a timely manner.
- Ensured adherence to safety protocols during transportation.
- Maintained accurate delivery logs and documentation.
- Inspected vehicles for operational readiness before each shift.
- Loaded and unloaded materials efficiently for transport.
- Followed route plans to optimize delivery efficiency and reliability.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Transported and safely delivered items to prevent damage or loss.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Maintained accurate records of goods delivered and collected payments as required.
- Ensured accurate completion of all paperwork associated with deliveries.
Manager
Taco Bell
Okemos, Michigan
01.2024 - 03.2025
- Managed daily operations and ensured efficient team workflows.
- Monitored inventory levels and ordered supplies as needed.
- Trained new employees on procedures and company standards.
- Implemented safety protocols to ensure a secure work environment.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with industry regulations and company policies.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Crew Trainer
McDonald's
Okemos, Michigan
07.2023 - 01.2024
- Trained new crew members in food preparation and customer service protocols.
- Ensured compliance with health and safety regulations during daily operations.
- Assisted in inventory management to ensure stock availability and freshness.
- Demonstrated proper use of kitchen equipment and safety procedures to staff.
- Mentored crew members in customer interaction techniques for enhanced service quality.
- Instructed new team members on correct procedures for operations.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Stayed up to date on requirements of all team positions to optimize training.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
Education
High School Diploma -
Okemos High School
Okemos, MI05-2024
Skills
- Route optimization
- Safety protocol adherence
- Delivery documentation
- Customer complaint resolution
- Inventory management
- Team leadership
- Staff training
- Problem solving
- Effective communication
- Time management
- Customer service
- Equipment operation
- Commercial driving
- Teamwork and collaboration
- Safe driving record
- Adaptability and flexibility
- Time management skills
Certification
Chauffeur's License - MI
Timeline
Delivery Driver
Clearwater Treatment Systems
08.2025 - Current
Manager
Taco Bell
01.2024 - 03.2025
Crew Trainer
McDonald's
07.2023 - 01.2024
High School Diploma -
Okemos High School