Jackson Trace
Columbus,OH
Summary
Personable and professional security professional skilled at directing and communicating with all demographics. Has experience with Work-Place-Violence details, Person-of-Interest surveillance, threat assessments, executive protection, executive transport, personal protection, and club/ bar security. Has assessed, hired, and supervised security employees. Has researched and created SOPs. Works well with authority and ensures that all demands and requests are cohesive with team capabilities. Has firearms OPOTA certification for 4 years. First-Aid certified. Conversational in Spanish. Hands on experience with aggressors. Practiced in verbal judo for deescalation. Inquisitive, friendly, and direct.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Supervisor
First Team Protection LLC
09.2023 - Current
- Supervised and evaluated security staff performance to determine compliance with safety regulations
- Conducted personal protection security for ATM technicians
Security Agent
Maverick Protection Group
09.2021 - 04.2023
- Conducted thorough risk assessments for events and venues, implementing tailored security plans to mitigate potential threats.
- Participated in regular emergency drills to maintain preparedness for potential crisis situations.
- Demonstrated adaptability while working in various settings such as retail stores, corporate offices, events, or transportation hubs.
- Utilized advanced technology tools like metal detectors or X-ray machines effectively to screen incoming packages or individuals entering facilities.
- Maintained confidentiality while handling sensitive information related to client assets or personnel information.
- Collaborated with local law enforcement agencies during investigations and emergency situations for efficient response.
- Documented incident reports accurately to support management decisions and external investigations as needed.
- Responded to various security incidents, providing immediate assistance and escalating issues when necessary.
- Supported loss prevention efforts by identifying shoplifting suspects through keen observation skills.
- Addressed workplace violence incidents swiftly by de-escalating situations and coordinating with appropriate authorities when required.
- Provided excellent customer service while maintaining vigilance for suspicious behavior or activities within the premises.
- Trained new security agents on company policies, procedures, and best practices, ensuring consistent performance across the team.
- Managed access control systems, ensuring only authorized personnel entered restricted areas within the facility.
- Enhanced facility security by conducting regular patrols and monitoring CCTV systems.
- Completed full building and grounds patrols to spot and investigate concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Security Guard
Anchor Security Logistics
11.2020 - 07.2021
- Unarmed guard in various locations
- Extraneous services when appropriate to security clients
Full Time Student
Thomas Edison State University
12.2019 - 08.2020
- While traveling
Financial Representative In House Assistant
Securities America
11.2018 - 12.2019
- On call assistance to Financial representatives around USA
- Facilitate large sum money movement
- Provide technology assistance and troubleshooting
- Educate and guide reps with proper form and regulatory procedures
- Grow general investment and retirement knowledge
- Customer Service
Travel in Mexico and Guatemala
11.2017 - 08.2018
Human Tissue Transporter
First Delivery Service
01.2016 - 10.2017
- Rapidly coordinate retrieval and delivery of high value packages in a team of 4
- 60 plus hour weeks managing air-shipment and transport
Delivery Driver, DSP coordinator
Act Fast Delivery
09.2015 - 01.2016
- Format schedule templates and options for contracted employees
- Use web software to communicate and organize employees
- Develop unique schedule formats to satisfy Amazon business parameters
- Deliver customer merchandise with exceptional timing
- Manage performance of Delivery drivers in the field and report on action taken in poor performance situations
On-Demand Valet and Dispatch coordinator
ZIRX
10.2014 - 08.2015
- Direct Valets via GPS and communicate effective action
- Construct and share daily reports of problems and communicate desired solutions to Engineers and peers
Valet Night Supervisor
Westin Hotel
Seattle , Washington
11.2014 - 08.2015
- Managed evening employees
- Safeguard guest vehicles and keys
- Provided local directions and services to hotel guests
Education
Briar Cliff University, Thomas Edison State University
Skills
- Verbal and written communication
- Patrolling
- Security operations experience
- Surveillance
- Threat assessment
- Background investigations
- Security procedures
- Customer service
Certification
OPOTA - Certified September 2021 - Current
Languages
Spanish
Limited Working
Timeline
Security Supervisor
First Team Protection LLC
09.2023 - Current
Security Agent
Maverick Protection Group
09.2021 - 04.2023
Security Guard
Anchor Security Logistics
11.2020 - 07.2021
Full Time Student
Thomas Edison State University
12.2019 - 08.2020
Financial Representative In House Assistant
Securities America
11.2018 - 12.2019
Travel in Mexico and Guatemala
11.2017 - 08.2018
Human Tissue Transporter
First Delivery Service
01.2016 - 10.2017
Delivery Driver, DSP coordinator
Act Fast Delivery
09.2015 - 01.2016
Valet Night Supervisor
Westin Hotel
11.2014 - 08.2015
On-Demand Valet and Dispatch coordinator
ZIRX
10.2014 - 08.2015
Briar Cliff University, Thomas Edison State University
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