Jackson Turner
Hamilton,OH
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Ability to work physically-demanding jobs while standing and moving for long hours. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fire Alarm & Sprinkler Technician
Koorsen Fire And Security
Blue Ash, OH
05.2023 - Current
- Improved fire safety by installing and maintaining sprinkler systems in commercial and residential buildings.
- Performed routine inspections of sprinkler systems, ensuring proper functionality and compliance with safety regulations.
- Repaired and replaced faulty components to maintain optimal system performance and prevent water damage.
- Collaborated with other technicians for efficient installation and maintenance of complex sprinkler systems.
- Troubleshot issues with malfunctioning equipment, diagnosing problems quickly to minimize downtime during repairs.
- Enhanced fire safety in various facilities by installing and maintaining fire alarm systems.
- Performed thorough inspections of fire alarm systems, ensuring proper functioning and code compliance.
General Manager
Fannin Landscape LLC.
Cincinnati, OH
06.2021 - 04.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Trained and guided team members to maintain high productivity and performance metrics.
Operations Manager
Able Hauling Inc.
Hamilton, OH
05.2020 - 06.2021
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Guest Advocate
Target
Hamilton, OH
05.2018 - 05.2020
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Operated POS system to itemize and complete average of 100 transactions per hour.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - Business Management
Miami University
Oxford, OH12.2023
High School Diploma -
Edgewood High School
Trenton, OH05.2020
Skills
- Application skills
- Mobile work
- Order writing
- Quality assurance
- Closing tickets
- Customer service skills
- Proficient in Microsoft Excel & Word
- Interpersonal Skills
- Effective Leader
- Staff Training
- Safety Procedures
- Self-Motivated and Independent
- Organization and Prioritization
- Heavy Lifting
- Inspection and Quality Control
- Verbal and Written Communication
- Problem-Solving
- Document Preparation
- Fire alarm installation
- Sprinkler system installation
- Performance Management
Certification
- Certified Forklift Operator
Timeline
Fire Alarm & Sprinkler Technician
Koorsen Fire And Security
05.2023 - Current
General Manager
Fannin Landscape LLC.
06.2021 - 04.2023
Operations Manager
Able Hauling Inc.
05.2020 - 06.2021
Guest Advocate
Target
05.2018 - 05.2020
Bachelor of Science - Business Management
Miami University
High School Diploma -
Edgewood High School