Jackson VanDover
Kirkwood,Missouri
Summary
Results-oriented, self-motivated Senior Application Specialist with 7 years of experience in the implementation of clinical enterprise software applications. Expertise in customer onboarding, training and support. Complex problem-solver with analytical mindset. Excellent communication and teamwork skills.
Overview
7
7
years of professional experience
Work History
Senior Application Specialist
Velsera (formerly Pierian)
St Louis, MO
11.2018 - Current
- Applied product and industry knowledge, along with project management skills to direct the implementation of Velsera's Clinical Genomics Workspace software for more than 30 new clients that generated over $12 million in revenue over a 5 year period.
- Managed customer relationships as well as provided training and support for Velsera products and professional services.
- Drove continual improvement in customer satisfaction by leveraging client feedback in collaboration with interdisciplinary teams to improve products and enhance customer experience.
- Regularly participated in quality control and testing of Clinical Genomics Workspace software.
- Provided education and training on Velsera products and services, internal operations, systems and processes to newly hired Application Specialists.
Customer Support Specialist
Pierian
St Louis, MO
06.2016 - 11.2018
- Responsible for providing technical support to Pierian clients
- Evaluated customer issues to determine areas in need of improvement and implemented proactive solutions.
- Created and maintained software user guide for client use.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Bachelor of Science - Biology
University of Missouri - Columbia
Columbia, MO05.2016
Skills
- Software Development and Implementation
- Customer Relationship Management
- Customer Onboarding and Support
- Customer Needs Assessments
- Interdisciplinary Teamwork
- Quality Assurance
- Technical Documentation Creation
- Software Optimization
- Exceptional Interpersonal Communication
- Team Member Development
Timeline
Senior Application Specialist
Velsera (formerly Pierian)
11.2018 - Current
Customer Support Specialist
Pierian
06.2016 - 11.2018
Bachelor of Science - Biology
University of Missouri - Columbia
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