Hi, I’m
Jackson Voigt
San Diego,CA
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Pursuing new opportunities to further knowledge and skills.
Overview
3
years of professional experience
Work History
Night Heron Books And CoffeehouseLaramie, WY
Customer service
10.2022 - 12.2023
Job overview
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Trained new employees on customer service, money handling and organizing strategies.
- Demonstrated dynamic customer service by responding to customer inquiries.
Ida Snead - State Farm InsuranceGillette, WY
Call Center Representative
06.2022 - 08.2022
Job overview
- Called and marketed to potential customers, set up appointments for existing customers, put any data and information collected into the information database
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
The LocalGillette, WY
Customer service
02.2021 - 08.2022
Job overview
- Maintained high level of customer service through friendly and polite demeanor.
- Alleviated customer service needs with policy-appropriate solutions.
- Assisted store manager in meeting standards for customer service and quality.
Education
Gillette CollegeGillette, WY
Undeclared Business Major
University of WyomingLaramie, WY
Bachelor's of Business Management and Marketing
01.2023
Skills
- Learns quickly
- Written Communication
- Multitasking Abilities
- Problem Solving
- Team Collaboration
- Complaint Handling
- Time Management
- Interpersonal Skills
Timeline
Customer service
Night Heron Books And Coffeehouse
10.2022 - 12.2023
Call Center Representative
Ida Snead - State Farm Insurance
06.2022 - 08.2022
Customer service
The Local
02.2021 - 08.2022
Gillette College
Undeclared Business Major
University of Wyoming
Bachelor's of Business Management and Marketing