Jacky Hanna
Clinton Township,MI
Summary
As an accomplished Account Manager, I excel in tracking and tracing loads, ensuring seamless logistics operations and timely deliveries. Utilizing cutting-edge technology, I monitor shipments from origin to destination, resolving any discrepancies or delays promptly. Simultaneously, I aggressively expand our network by recruiting new asset carriers daily, forging strategic partnerships and negotiating favorable agreements. My expertise in supply chain optimization and carrier relations enables me to consistently increase capacity, improve service quality, and drive business growth. Through my tireless efforts, I maintain a robust and reliable carrier base, guaranteeing efficient transportation solutions for our clients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Manager
palogix supply chain services
Clinton Township, MI
10.2022 - Current
- Manager in tracking and tracing.
- Carrier Sales Representative.
- Assisted in the loading, unloading, and securing of freight onto trailers.
- Provided excellent customer service during pickups and deliveries.
- Completed paperwork accurately and delivered it in a timely manner.
- Provided assistance with loading and unloading freight as needed.
- Worked well with dispatchers to communicate route and schedule changes.
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Manager
Trust delivery LLC
Clinton Township, MI
08.2020 - 09.2022
- Planned and coordinated routes for oversized load transportation.
- Maintained accurate records of cargo and delivery times.
- Provided excellent customer service during pickups and deliveries.
- Driver's recruiter.
- Getting more than 15 drivers in one week.
- I was responsible for booking loads for all 11 drivers.
- Driver dispatcher.
- I was responsible for paying the drivers.
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Google Workspace (Docs, Sheets, Slides, Gmail).
- Transportation management systems (TMS)
- Global trade management systems (GTM).
- Problem solver
Education
Bachelor of Science - Business With A Marketing Certificate
University of Phoenix
Tempe, AZ05-2025
Languages
English
Professional
A1
Arabic
Native/ Bilingual
A1
French
Upper Intermediate (B2)
B2
Certification
- Dean's List (at University of Phoenix)
Timeline
Account Manager
palogix supply chain services
10.2022 - Current
Manager
Trust delivery LLC
08.2020 - 09.2022
Bachelor of Science - Business With A Marketing Certificate
University of Phoenix
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