JACKY VILLA
Roswell,NM
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced environments. Successful at handling situations of all matters with accuracy, professionalism and impeccable service skills. Excel in communication, empathy, and teamwork to ensure optimal support and care coordination. Helpful professional committed to making others feel comfortable and secure.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Team Member/Loan Processor
OneMain Financial
Roswell
01.2026 - Current
- Assisted clients with financial product inquiries and applications.
- Educated customers on loan options and payment plans.
- Maintained accurate records of client interactions and transactions.
- Communicated effectively with stakeholders to ensure smooth workflows.
- Reviewed files, records and other documents to obtain information or respond to requests.
Server
Applebee's Grill + Bar
Roswell, NM
05.2023 - 01.2026
- Provided excellent customer service in a fast-paced environment.
- Took customer orders and accurately relayed them to the kitchen staff.
- Maintained cleanliness of tables and dining areas throughout service shifts.
- Handled customer inquiries and resolved issues promptly and professionally.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Education
Associate of Science - Nursing
Eastern New Mexico University
Roswell, NM2025
Associate of Arts - Biology
Eastern New Mexico University
Roswell, NM12.2022
Skills
- Team collaboration
- Critical thinking
- Problem solving
- Data analysis
- Multitasking and organization
- Time management
- Technical support
- Foreign language proficiency
- Exceptional customer service
- Customer feedback management
- Basic life support
- Medical terminology knowledge
- Electronic charting
- Filing and data archiving
- Strong problem solver
- Resourceful
- Call handling
Languages
Spanish.
Native/ Bilingual
Timeline
Team Member/Loan Processor
OneMain Financial
01.2026 - Current
Server
Applebee's Grill + Bar
05.2023 - 01.2026
Associate of Arts - Biology
Eastern New Mexico University
Associate of Science - Nursing
Eastern New Mexico University