Jacky Vincent
Bridgeport,CT
Summary
Dynamic security professional with extensive experience in emergency response, access control, and surveillance techniques. Proven track record of enhancing facility safety and team productivity while maintaining a secure environment. Committed to upholding safety protocols and fostering a culture of excellence through effective communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Investigatives Consultants
09.2021 - Current
- Patrolled and monitored premises using company vehicle, bicycle, and on foot to ensure safety and security.
- Responded swiftly to emergency situations, minimizing potential damage and injury.
- Enforced strict entry protocols and verified identification to prevent unauthorized access to facilities.
Manager
Lifetime Llc
09.2024 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and implemented strategic plans to achieve company objectives.
Problem Solver
Amazon
02.2022 - 08.2024
- Defined problem to identify, prioritize and select alternatives.
- Looked outside known experience to find solutions and produce results.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Researched and extracted data to complete tasks.
Supervisor
IHS Services
03.2021 - 02.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
Security Officer
USI
04.2021 - 09.2021
- Enforced entry protocols and verified identification to prevent unauthorized access to facilities.
- Addressed visitor inquiries and concerns regarding facility safety and access control procedures, ensuring a secure and welcoming environment.
Security Guard
Delta Five Security
10.2019 - 12.2020
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Security Officer
Allience Commercial Security
07.2019 - 12.2020
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Responded swiftly during emergencies to minimize potential damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Provided customer service while addressing visitor inquiries regarding facility safety and access control.
Education
English - English Language
Miami Dade College
Homestead, FL07-2020
English - English-as-a-Second-Language Education
South Dade Technical College
Homestead, FL07-2018
Bachelor of Communication Studies - Communications
University of New Mission
Haiti06-2010
Skills
- Surveillance methods
- Security screenings
- Emergency response
- Incident reporting
- First aid and CPR certified
- Identification verification
- Interior and exterior patrol
- Safety protocols
- Fitness training
- Physical fitness
- Emergency response
- Relationship management
- Access control
- Patrol operations
- Effective communication
- First aid certified
Certification
- Security Guard Card
- CPI Provider.
- Communication
Languages
English
Languages
English
Professional
Spanish
Professional
French
Professional
creole
Professional
Timeline
Manager
Lifetime Llc
09.2024 - 02.2025
Problem Solver
Amazon
02.2022 - 08.2024
Security Officer
Investigatives Consultants
09.2021 - Current
Security Officer
USI
04.2021 - 09.2021
Supervisor
IHS Services
03.2021 - 02.2022
Security Guard
Delta Five Security
10.2019 - 12.2020
Security Officer
Allience Commercial Security
07.2019 - 12.2020
English - English Language
Miami Dade College
English - English-as-a-Second-Language Education
South Dade Technical College
Bachelor of Communication Studies - Communications
University of New Mission