JA CLOE MILLER
Stone Mountain,GA
Summary
A motivated, resilient and compelling individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. While having a professional appearance and a respectful, business-like manner. I am a service orientated professional who is confident when handling complaints, inquires and communication.
Client Services Manager providing leadership to Job titles and serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. Delivers excellent client services while building and maintaining client relationships. Strong people management skills coach, lead and develop employees.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Services Manager
Green Light Card Service
City Of Los Angeles, CA
02.2019 - 01.2022
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
property manager
HERITAGE PROPERTY MANAGEMENT Client Services
Atlanta, GA
01.2014 - 01.2016
- With creating reports for all lease contracts including new offices and renewals for upper management and executed all approvals
- Demonstrated a positive, professional, and client-oriented attitude about the company with homeowners, board members, vendors, coworkers and the public
- Continually maintained knowledge of all company systems, services and programs.
WELLS FARGO Bank Teller
Stone Mountain, GA
01.2012 - 01.2014
- Promoted new bank products and services to new customers
- Referred customer inquiries to appropriate bank departments
- Processed withdrawals upon balance verification
- Assisted with sales referrals and cross-selling programs as needed.
STATE FARM Office Representative
Decatur, GA
01.2010 - 01.2012
- Calculated quotes and educated potential clients on insurance options
- Calculated premiums and established payment methods for sales
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques
- Routinely answered customer questions regarding merchandise and pricing
Education
Associate Of Business Administration - Business Administration And Management
Georgia Piedmont Technical College
Clarkston, GA04.2023
Diploma - undefined
CEDAR GROVE HIGH SCHOOL
2010
Skills
- Leadership
- Communication
- Customer Service
- Information Verification
- Problem Solving
- Ability to multi-task
- Microsoft Office
- Analyze information
- Detail Oriented
- Highly Organized
- Planning
- Data Entry
- Self-directed
- Highlights
- Understands importance of great customer service
- Promoted within 60 days
- Improved the accuracy of budget forecasts
- Service Initiatives Support
- Business Services Support
- Customer Complaint Resolution
- Customer Order Management
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Client Services Manager
Green Light Card Service
02.2019 - 01.2022
property manager
HERITAGE PROPERTY MANAGEMENT Client Services
01.2014 - 01.2016
WELLS FARGO Bank Teller
01.2012 - 01.2014
STATE FARM Office Representative
01.2010 - 01.2012
Associate Of Business Administration - Business Administration And Management
Georgia Piedmont Technical College
Diploma - undefined
CEDAR GROVE HIGH SCHOOL
Similar Profiles
James FoxJames Fox
Driver at Green Light Car Service L.L.C.Driver at Green Light Car Service L.L.C.
BRIGHTEN BORGE K JBRIGHTEN BORGE K J
TEAM LEADER/BRANCH IN CHARGE at GREEN LIGHT IMMIGRATION SERVICESTEAM LEADER/BRANCH IN CHARGE at GREEN LIGHT IMMIGRATION SERVICES
Jeffrey GarciaJeffrey Garcia
Sales Professional at Green Light Auto SalesSales Professional at Green Light Auto Sales
Monica BinnsMonica Binns
Member Advisor/Teller at Members First Credit UnionMember Advisor/Teller at Members First Credit Union
Tristen GoodmanTristen Goodman
General Manager at The Corner TaqueriaGeneral Manager at The Corner Taqueria