Jaclyn Buckman
Sacramento,USA
Summary
Accomplished sales professional with long-term skill in procedures and marketing. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with agency partners and multiple departments to achieve goals.
Overview
16
16
years of professional experience
Work History
Inside Sales Supervisor-Western Region
Berkshire Hathaway GUARD Insurance Companies
2024.01 - Current
- Organized and led staff meetings to share progress, establish goals, and provide additional resources to keep team members on target.
- Reviewed monthly and quarterly metrics of inside sales representatives to evaluate strengths and weaknesses.
- Evaluated team performance regularly, identifying areas for improvement and coaching as needed.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Oversaw team of five inside sales representatives and led staff to exceed sales goals.
Senior Producer Relations Advisor
Berkshire Hathaway GUARD Insurance Companies
2018.06 - 2024.01
- Supports and educates incoming and established employees
- Mediates situations between agencies and insurance carrier
- Generates sales for commercial and personal insurance products
- Instructs and educates agencies on carrier system processes and procedures.
- Troubleshoots system related problems
Policy Services Assistant
Berkshire Hathaway GUARD Insurance Companies
2015.10 - 2018.06
- Trained and supported new employees on procedures and processes
- Generated and edited insurance policies for commercial and personal insurance.
- Processed required and requested policy modifications per broker request.
- Drafted and processed insurance requests per state insurance requirement.
- Expedited project completion times due to ability to multitask effectively under tight deadlines.
Shift Supervisor & Office Assistant
Thomas' Family Market
2009.03 - 2015.10
- Completed store opening and closing procedures and balanced tills.
- Processed and recorded billing information for multiple store locations .
- Delivered successful training to new employees during tenure, educating on successful work processes and productivity strategies.
Education
Masters of Arts - Non-Fiction Creative Writing
Southern New Hampshire University
Manchester, NH2016
Bachelors of Arts - English Literature
West Chester University of Pennsylvania
West Chester2013
Skills
- Written and Interpersonal Communication
- Customer Relationship Building
- Data Entry
- Sales/Marketing
- Product and Service Knowledge
- Proofreading
- Research Experience
- Leadership Development
- Sales Team Leadership
Timeline
Inside Sales Supervisor-Western Region
Berkshire Hathaway GUARD Insurance Companies
2024.01 - Current
Senior Producer Relations Advisor
Berkshire Hathaway GUARD Insurance Companies
2018.06 - 2024.01
Policy Services Assistant
Berkshire Hathaway GUARD Insurance Companies
2015.10 - 2018.06
Shift Supervisor & Office Assistant
Thomas' Family Market
2009.03 - 2015.10
Masters of Arts - Non-Fiction Creative Writing
Southern New Hampshire University
Bachelors of Arts - English Literature
West Chester University of Pennsylvania
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