Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A dependable woman capable of performing multiple responsibilities with success in fast-paced settings. Eager to meet and exceed monthly quotas, client directives and expectations.
Hi, I’m
Jaclyn Campbell
Aurora,CO
Summary
Overview
15
years of professional experience
1
Language
Work History
Computershare Loan Services
Claims Associate
02.2021 - Current
Job overview
- Managed high-volume Paid In Full claim caseloads, ensuring accurate documentation and adherence to company policies.
- Collaborated with team members to develop strategies for efficient claims processing and improved customer experiences.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Improved performance by attending ongoing training and support for Claims Associates on best practices and procedures.
- Assisted in development of departmental goals, contributing to increased productivity, team comradery and overall success in workplace.
- Served as mentor to staff members, providing guidance on effective claims handling techniques and professional development opportunities.
- Promoted to Claims Auditor position three months after starting as Claims Associate to assist with auditing GSE Paid In Full Claims
- Updated claims systems - LoanServ - to track claim status and provide relevant information to other department.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Utilized systems such as Blacknight, Assurant, Asset Shield, Global Viewpoint, LoanServ, DRS - to effectively research, gather documentation and provide claim packages for reimbursement.
Amazon
OP Fulfillment Associate
11.2020 - 01.2021
Job overview
- Operate Powered Industrial Truck (PIT) to navigate and locate merchandise throughout warehouse.
- Wear protective harness, vest and gloves per safety regulations and requirements.
- Pull items from shelves based on scanner description and location on racks.
- Double check item description and UPC barcode number before completing scan.
- Complete 6 sided item check for any damage on package or item.
- Confirm quantity needed for order via scanner and pull correct number of items.
- Drop off order picks to Shipping lines for packaging and delivery.
Newman Center For The Performing Arts
Stagehand/Sound Technician
01.2019 - 06.2020
Job overview
- Complete after-show conversion break down of Stage set-up.
- Stage set-up or striking of floor marley depending on next scheduled event.
- Load or unload stage shell, platforms, chairs, stands, music equipment and apron seating.
- Check, adjust and install new lighting for catwalk.• Check, adjust and install new lighting for catwalk.
- Prepare audio for performance based on Stage Plot: mics, mic stands, XLR cord layouts, taping cords, monitor set up.
- Test audio levels at front of house for rehearsal and show
Phoenix Financial Services
Asset Recovery Specialist
04.2018 - 01.2020
Job overview
- Answer all inbound and outbound emails and phone calls regarding customer inquiries about their Foreclosure, Eviction and/or Relocation Assistance
- Maintain accurate occupancy updates on each file based on Real Estate Agent property checks
- Start Eviction process with the Client Attorney preferred list per state. Include recorded Deed, occupancy information, borrower name and SSN through secured platform to Attorney.
- Complete bi-weekly follow ups with property update summaries on each file that include Eviction status, CFK acceptance, counter or reject status, occupancy status and projected Lockout/End date for completed Eviction.
- Complete weekly SCRA borrower searches while monitoring Confirmation/Ratification and Redemption files to verify when properties confirm before the Deed can record and eviction can begin.
- Review/Submit signed Relocation documents to Accounting for check processing and delivery to Agent in exchange for property keys and vacancy.
- Review and determine estimated garage sale value of personals left behind vacant homes to determine if Eviction is necessary.
- Complete monthly reports on Aged Eviction files which include most recent Relocation offers, reason for delays, status of eviction/litigation and ETA to completion.
Xome Inc.
Eviction Coordinator
02.2016 - 04.2018
Job overview
- Assign REO asset to Eviction Attorney and Property Management company once Occupancy is determined by Agent.
- Provide SPI for Borrower to attorney to conduct DOD/SCRA search.
- Generate Relocation offer amount and date with letter and provide to Agent for posting/mailing.
- Complete bi-weekly follow ups on each property and include status summaries including Eviction, Occupancy and Relocation Assistance statuses.
- Monitor Deed recordings in Blacknight Platform and provide to Attorney.
- Complete daily Cascade Platform tasks including Ordering Evictions, Offering Relocation Assistance, Personal Property Review, DOD/SCRA Confirmation, Relocation documents, Complete CFK and Close Evictions.
- Review/submit signed Relocation documents to Accounting for check processing and delivery to agent in exchange for property keys and vacancy.
- Complete bi-weekly reports on Client specific files which include property Occupancy status, Eviction status and ETA to completion and CFK status.
- Monitor monthly rent collection with Property Management Company in receiving rent on time in full amount.
- Review/approve Rekey expenses for Agent once property is vacant and secured.
- Answer all email and phone calls within 24 hour time frame.
Selene Finance
Eviction Coordinator
05.2014 - 10.2015
Job overview
- Request and collect required state regulation information before beginning Eviction on each property.
- Update Pyramid Platform with related information such as Occupancy status, Relocation Assistance Offers and status, Rent collection, Eviction status and completion ETA dates.
- Complete bi-weekly follow up tasks for each file to maintain most up to date and accurate information per file.
- Provide Relocation Assistance amount and date to agent to present to occupant.
- Monitor Eviction status with hearing dates, notice expiration and lockout dates.
- Maintain monthly spreadsheet with Eviction and Relocation Assistance summaries per file per client.
- Answer all email and phone calls within 24 hour time frame.
CliftonLarsonAllen LLP
Word Processor
10.2013 - 06.2014
Job overview
- Assemble various reports and documents as scheduled and required by CPAs
- Read and review Tax reports per processing guidelines before sending out to State filing.
- Scan documents into computerized systems according to established paperless process.
- Maintain working knowledge/competency of office equipment and appropriate systems applications utilized by firm, including Word, Adobe, Excel and Outlook.
- Perform full administrative duties including accounts receivable, accounts payable, purchasing of office supplies and other routine office functions, as requested.
- Perform receptionist functions including answering and transferring calls on multi-line telephone system, caring for routine client inquiries, receiving and directing visitors in friendly and professional manner.
- Facilitate daily mail duties, collection and distribution to include receiving and sending packages.
- Aid in set up and arrangements necessary for on-site meetings and office outings/events.
- Perform other administrative/clerical duties as assigned including, but not limited to, copying, shredding, maintaining files and housekeeping in order to maintain afficient operating office that is presentable and comfortable to visitors.
Integrated Asset Services
Relocation Assistance Team Lead/Eviction Coordinator
01.2009 - 07.2013
Job overview
- Update Equator Platform with related information such as Occupancy status, Relocation Assistance (RA) Offers and status, Rent collection, Eviction status and completion ETA dates.
- Complete bi-weekly follow up tasks for each file to maintain most up to date and accurate information per file.
- Provide Relocation Assistance amount and date to Real Estate Agent to present to occupant.
- Discuss and negotiate RA offers with Real Estate Agent and/or Borrowers and Tenants
- Provide escalated write-ups to client with requested offers for review and approval.
- Monitor Eviction status with hearing dates, notice expiration and lockout dates.
- Maintain monthly spreadsheet with Eviction and Relocation Assistance summaries per file per client.
- Answer all inbound and outbound emails and phone calls within 24 hours.
- Provide system training to new employees as directed by Management.
- Monitor and track Relocation Assistance team progress.
- Conduct daily "Power Hours" and provide incentives to those who completed most successful Relocation Assistance files per month.
- Take meeting notes for all weekly team gatherings.
- Assist in monthly management meetings and create team building exercises.
- Assist with any questions/concerns from Relocation Assistance Specialists and provide guidance to come to solution to problem.
Education
Ohio Center For Broadcasting - ColoradoLakewood, CO
from TV/Radio Production Broadcasting
11.2009
University Overview
Certificate in TV/Radio Production Broadcasting.
Pershing County High SchoolLovelock, NV
High School Diploma
06.2006
University Overview
Skills
- Microsoft - Outlook, Word, Excel
- Excellent Customer Service
- Strong verbal communication
- Team leadership
- Clerical support
- Document scanning
- Data entry
- Extremely organized
- Self-motivated
- Multi-Task
- Fast learner
- Easily adapts to change
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Claims Associate
Computershare Loan Services
02.2021 - Current
OP Fulfillment Associate
Amazon
11.2020 - 01.2021
Stagehand/Sound Technician
Newman Center For The Performing Arts
01.2019 - 06.2020
Asset Recovery Specialist
Phoenix Financial Services
04.2018 - 01.2020
Eviction Coordinator
Xome Inc.
02.2016 - 04.2018
Eviction Coordinator
Selene Finance
05.2014 - 10.2015
Word Processor
CliftonLarsonAllen LLP
10.2013 - 06.2014
Relocation Assistance Team Lead/Eviction Coordinator
Integrated Asset Services
01.2009 - 07.2013
Ohio Center For Broadcasting - Colorado
from TV/Radio Production Broadcasting
Pershing County High School
High School Diploma
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