Jaclyn DeMino
Sewickley,PA
Summary
Dynamic Bridal Stylist with a proven track record at One White Lane, excelling in customer service and relationship building. Adept at utilizing Adobe Creative Cloud to enhance visual presentations, I consistently deliver memorable experiences for clients while managing appointments and ensuring satisfaction. Recognized for adaptability and attention to detail in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Bridal Stylist
One White Lane
Pittsburgh, Pennsylvania
01.2024 - 02.2025
- Assisted clients in personalized consultations with selecting wedding gowns, veils, and accessories to ensure a memorable shopping experience for brides.
- Cultivated strong client relationships, resulting in increased customer satisfaction and repeat business.
- Coordinated appointment schedules to optimize client engagement and enhance service delivery.
- Steamed, standardized, and organized gowns to maintain an inviting and accessible showroom.
- Established procedures for tracking customer orders from start to finish including delivery timelines and payment processing.
- Performed daily administrative tasks such as answering phones, filing paperwork, updating records, and handling payments.
Assistant Manager - OFFLINE
American Eagle Outfitters, Inc
Pittsburgh, Pennsylvania
11.2022 - 06.2023
- Managed leads and part-time associates, establishing goals, assigning daily tasks, and resolving conflicts
- Led teams through seasonal floor sets, detailing merchandising processes and product assortments
- Assist in creating floor set maps and modify mapping solutions for stores with large or smaller square footage
- Create weekly schedules for all part-time associates, input and adjust time cards as needed Travel to our New York Design Studio to collaborate with all teams: Visual Merchants, Business Strategies, and Designers to get a head start on season for the next year
- Visited stores to address concerns and support teams in developing upcoming seasonal floor sets
- Train and develop new hires during their on-boarding process
Senior OFFLINE Visual Lab Lead
American Eagle Outfitters, Inc
Pittsburgh, Pennsylvania
05.2022 - 11.2022
- Developed innovative fixture design concepts to enhance visual appeal
- Explored creative merchandising strategies for floor fixtures and wall bays to strengthen brand presence
- Assisted management with timely adjustments to late products in each floor set
OFFLINE Visual Lab Lead
American Eagle Outfitters, Inc
Pittsburgh, Pennsylvania
11.2021 - 05.2022
- Trained and coached part-time lab associates on visual standards and lab processes to enhance team effectiveness
- Checked in new products for upcoming floor sets, ensuring timely availability for visual displays
- Supported visual merchandising team in building seasonal floor sets, contributing to cohesive and engaging store presentation
- Create necessary documentation for the floor set communication each season, inclusive of the New Product List, Write-Ups, and Product Placement Guide
Aerie Visual Lab Lead
American Eagle Outfitters, Inc
Pittsburgh, Pennsylvania
10.2019 - 11.2021
- Trained and coached part-time lab associates on visual standards and lab processes to ensure consistency and quality
- Supported visual merchandising team in building each seasonal floor set, contributing to cohesive store presentation
- Create necessary documents for floor set communication each season, inclusive of the New List, Write-Ups, and Product Placement Guides
- Checked in new product arrivals for upcoming floor sets, maintaining organized stockroom for efficient access
Visual Lab Associate
American Eagle Outfitters, Inc
Pittsburgh, Pennsylvania
05.2019 - 10.2019
- Merchandise lab stores for upcoming seasonal floor sets and walk throughs
- Assist visual management teams with floorset guides, writeups, and photography
- Constructed wall displays, positioned marketing elements, and styled bustforms to create engaging customer experiences
- Standardized, folded, hung, and positioned merchandise on floor set fixtures and walls to enhance visual presentation
- Managed inventory, checked in new products, and organized shipments in stockroom for efficient product availability
- Perform all duties in a timely manner while being adaptable to quick changes
Customer Service Specialist
Dick's Sporting Goods, Inc
Pittsburgh, Pennsylvania
05.2018 - 05.2019
- Delivered exceptional customer service as liaison between customers and management, resolving inquiries and enhancing customer satisfaction
- Educated customers on ScoreCards, Rewards Cards, warranties, and promotions, driving engagement and loyalty
- Oversaw front-end operations for top apparel and equipment brands, ensuring smooth transaction processes and positive customer experiences
- Handled the register tills and balance the deposit in the cash office during the closing shifts
Education
Bachelor of Arts - Fashion Merchandising and Marketing
Kent State University
Kent, OH05-2019
Skills
- Customer Service
- Hardworking
- Adaptable
- Communication
- Detail Oriented
- Fashion merchandising
- Excel
- Adobe Creative Cloud
- Adobe Illustrator
- Adobe Photoshop
Timeline
Bridal Stylist
One White Lane
01.2024 - 02.2025
Assistant Manager - OFFLINE
American Eagle Outfitters, Inc
11.2022 - 06.2023
Senior OFFLINE Visual Lab Lead
American Eagle Outfitters, Inc
05.2022 - 11.2022
OFFLINE Visual Lab Lead
American Eagle Outfitters, Inc
11.2021 - 05.2022
Aerie Visual Lab Lead
American Eagle Outfitters, Inc
10.2019 - 11.2021
Visual Lab Associate
American Eagle Outfitters, Inc
05.2019 - 10.2019
Customer Service Specialist
Dick's Sporting Goods, Inc
05.2018 - 05.2019
Bachelor of Arts - Fashion Merchandising and Marketing
Kent State University