Jaclyn Duffner
Festus,MO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Police Officer, Corporal
City Of Festus
12.2017 - Current
- Patrol all areas of the City
- Built excellent rapport and working relationship with community to build trust and improve upon communication
- Enforced traffic laws and ordinances through visual observation and radar speed detection
- Issued traffic citations and electronic tickets for violations of traffic laws
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary
- High-level working knowledge and enforcement of current and continuously-evolving processes and procedures of Festus Police Department's Patrol Division
- Conducted searches of individuals, vehicles and premises
- Responded to emergency calls to provide assistance to citizens in need
- Participated in continuous firearms proficiency, defensive driving and arrest technique training
- Field Training Officer responsible for direct supervision and comprehensive training/development of probationary officers, review and approval of probationary officers' reports, and ensuring that department standards of skill requirement are met throughout all phases of training prior to release from probationary status
- Supervised crowds at busy events to prevent injuries and property destruction.
- Established and enforced employee performance policies.
- Served as mentor and role model to junior officers.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Security Officer
Mercy Hospital
03.2017 - 12.2017
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices
- Wrote detailed reports of all security breaches and investigations
- Examined doors, windows and gates to verify security
- Updated shift logs and produced daily reports to document security activities and specific incidents
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Secretary
MO Express
02.2016 - 10.2016
- Provided clerical support to company employees by copying, faxing and filing documents
- Completed accurate daily report documents, memos and invoices
- Recorded expenses and maintained accounting records.
Owner
LadyJ Trucking
06.2012 - 02.2016
- Managed day-to-day business operations
- Dispatched dry vans within 48 States for freight
- Trained employees to perform daily business functions
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Hired trained professionals and conducted background checks
- Worked with DOT for Fuel Tax records
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Consulted with customers to assess needs and propose optimal solutions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Housekeeper
Holiday Inn
05.2013 - 02.2014
- Verified cleanliness and organization of storage areas and carts
- Adhered to professional house cleaning checklist
- Responded to requests from patrons for linens and toiletries.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
Server
IHOP
02.2011 - 06.2012
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Kept register accurate through correct billing, payment processing and cash management practices.
Education
Bachelor of Professional Studies : Criminal Justice -
Missouri Baptist University
St Louis, MO05.2023
Associate of Arts And Sciences : Criminal Justice - undefined
Jefferson College
Hillsboro, MO06.2016
POST License : Law Enforcement - undefined
Jefferson College Law Enforcement Academy
Imperial, MO06.2016
Skills
- Workload balancing
- Performance Appraisals
- Personnel Supervision
- Policy Enforcement
- Physical Fitness
- Community Relations
- Criminal Law
- Court Preparation
- Report Writing
- Patrol Procedures
- Tactical Policing
- De-Escalation Techniques
- Arrest and Detention
- CPR/First Aid Certified
Accomplishments
- Promoted to Corporal in 2023
- Issued 1200 traffic citations over 7 Years.
- Earned Officer of the Year in 2020.
- Became a Field Training Officer in 2021.
- Trained and Certified as a First Line Supervisor 2022
Timeline
Police Officer, Corporal
City Of Festus
12.2017 - Current
Security Officer
Mercy Hospital
03.2017 - 12.2017
Secretary
MO Express
02.2016 - 10.2016
Housekeeper
Holiday Inn
05.2013 - 02.2014
Owner
LadyJ Trucking
06.2012 - 02.2016
Server
IHOP
02.2011 - 06.2012
Bachelor of Professional Studies : Criminal Justice -
Missouri Baptist University
Associate of Arts And Sciences : Criminal Justice - undefined
Jefferson College
POST License : Law Enforcement - undefined
Jefferson College Law Enforcement Academy
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