Jaclyn Ellis
Garland,TX
Summary
Energetic and detail-focused professional with strong organizational and analytical skills. Knowledge of billing procedures and accuracy in data entry and financial record-keeping. Seeking to leverage these skills to contribute effectively in diverse professional settings.
Overview
8
8
years of professional experience
Work History
A/R Clerk
Dari Health Services
04.2023 - 01.2025
- Managed and responded to correspondence and inquiries from insurance.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Precisely evaluated and verified benefits and eligibility.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
CVS Technical Support Agent
Teleperformance USA
11.2021 - 08.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Submitted service tickets for equipment maintenance requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
Medical Billing Specialist
Outreach Health Services
02.2017 - 03.2021
- Researched and resolved billing discrepancies to enable accurate billing.
- Managed and responded to correspondence and inquiries from insurance.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Precisely evaluated and verified benefits and eligibility.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
Cashier
Taco Casa
09.2016 - 03.2017
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed customer payments efficiently and accurately.
- Provided excellent customer service in a fast-paced environment.
- Skilled in handling cash transactions and operating POS systems.
- Collaborated with team members to ensure smooth operations and timely service.
Education
Associate of Science -
Dallas College
05-2026
Diploma -
Lakeview Centennial High School
06.2018
Skills
- Organization and prioritization
- Financial reporting
- Strong communication skills
- Team leadership
- Investigative research
- Critical thinking
- Data entry
- Microsoft 365
- Desktop support
Name & Contact
Timeline
A/R Clerk
Dari Health Services
04.2023 - 01.2025
CVS Technical Support Agent
Teleperformance USA
11.2021 - 08.2022
Medical Billing Specialist
Outreach Health Services
02.2017 - 03.2021
Cashier
Taco Casa
09.2016 - 03.2017
Diploma -
Lakeview Centennial High School
Associate of Science -
Dallas College
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