Years of management experience
Hi, I’m
Jaclyn Finkel
Operations Manager
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
20
Work History
Jar Co CannabisNewry, ME
Budtender
09.2022 - Current
Job overview
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Checked guests' photo identification for validity and age requirements.
- Read industry publications to maintain knowledge on current and future bud trends.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Restocked supplies and arranged displays.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
SteritechLong Island, NY
Food Safety Specialist
02.2022 - 08.2022
Job overview
- Auditing and brand protection services
- Assist our hotel, restaurant, and grocery clients to ensure brand standards, food quality and friendly service for their customers
- Conduct assessments that measure conformity to established regulatory, industry, and proprietary brand standards for clients
- Observe food prep and cooking standards to ensure food safety, health, and sanitation practices
- Partner with clients to address root causes of assessment discrepancies and develop corrective action plans
- Teach and coach clients how to make their workplace a safer and healthier environment for themselves and their customers
- Travel throughout the United States to assist clients when necessary
Hertz Car RentalIslip, NY
Market Function Manager
04.2017 - 03.2021
Job overview
- Managed all aspects of the rental car business from Customer Service, Sales, Fleet Management, Maintenance, Vehicle Service, Vehicle Replenishment and Financial Analysis
- Streamlined fleet and exceptional customer service for our off site rental counters at 7 different private luxury jet hangers across Long Island
- Created a positive environment and solutions that generated continued customer and employee loyalty
- Optimized standard work processes to ensure high team performance and revenue growth.
- Implemented monthly employee meetings to give information, take feedback and provide updated training
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Established team priorities, maintained schedules and monitored performance
- Spearheaded a centralized ordering and inventory system for all supplies
TargetHuntington, NY
Starbucks Store Manager
08.2014 - 04.2017
Job overview
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained, and supervised staff.
- Reduced food costs after identifying and eliminating inventory issues such as excess ordering, poor storage and inefficient waste management
- Achieved #2 in Atlantic Region for sales growth in 2015
- Exceeded gross profit goals every month of employment.
- Maintained perfect customer service score for 23 consecutive weeks; until the collection of metric was changed.
- Retained a 0% turnover of staff for time of employment
Batata Cafe & Macadoo's GrilleNorthport, NY
Operations Manager
02.2009 - 03.2014
Job overview
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Engaged employees and customers to create a fun, memorable atmosphere
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Ordered new equipment and scheduled repairs for damaged machinery
- Launched and operated owners 2nd restaurant
Education
Walt Whitman High SchoolHuntington Station, NY
High School Diploma
Nassau Community CollegeGarden City, NY
Associate of Science from Hotel And Restaurant Management
SUNY FarmingdaleFarmingdale, NY
Bachelor of Science from Business Management
Western Suffolk BOCESDeer Park, NY
Certificate from Culinary Arts
Skills
Training and Development
Multitasking Abilities
Organization
Work flow planning
Project planning and development
Operations management
Superb time management skills
Staff Management
Employee relations and conflict resolution
Timeline
Budtender
Jar Co Cannabis
09.2022 - Current
Food Safety Specialist
Steritech
02.2022 - 08.2022
Market Function Manager
Hertz Car Rental
04.2017 - 03.2021
Starbucks Store Manager
Target
08.2014 - 04.2017
Operations Manager
Batata Cafe & Macadoo's Grille
02.2009 - 03.2014
Walt Whitman High School
High School Diploma
Nassau Community College
Associate of Science from Hotel And Restaurant Management
SUNY Farmingdale
Bachelor of Science from Business Management
Western Suffolk BOCES
Certificate from Culinary Arts