Jaclyn Hess
Eagle,ID
Summary
Results-driven business owner with extensive experience at Anytime Fitness, specializing in financial evaluation and innovative marketing strategy development. Achieved significant revenue growth through strategic client relationships and targeted marketing initiatives. Dedicated to maintaining service excellence and compliance management, ensuring operational efficiency while enhancing the brand reputation.
Overview
25
25
years of professional experience
Work History
Owner/Operator
Anytime Fitness
Meridian, ID
11.2019 - Current
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Created marketing strategies to drive revenue and increase brand visibility.
- Formed and sustained strategic relationships with clients.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Organized events such as trade shows or conferences in order to promote brand awareness.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Loan Officer
Tr Counties Bank
Chico, CA
10.2012 - 01.2014
- Reviewed loan agreements to confirm completeness and accuracy.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Counseled clients on debt management and repayment plans.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Store Manager
Umpqua Bank
Lincoln, CA
10.2008 - 10.2012
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared staff work schedules and assigned team members to specific duties.
- Created weekly work schedules for store personnel.
- Formed and sustained strategic relationships with clients.
New Accounts Representative
Golden Valley Bank
Chico, CA
10.2007 - 10.2008
- Answered incoming calls from customers related to their accounts.
- Provided customers with information on financial products and services offered by the bank.
- Used customer information to tailor recommendations to promote cashier's checks, travelers' checks and savings bonds.
Vault Teller
Butte Community Bank
Chico
10.2005 - 10.2007
- Identified transaction errors when debits and credits did not balance.
- Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
- Resolved customer complaints promptly while providing a positive customer experience.
Waitress
Italian Cottage
Chico, CA
10.1999 - 10.2005
- Performed basic math calculations when computing bills for customers' meals.
- Informed customers of daily specials and signature menu items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Prepared checks accurately and processed payments promptly.
- Stocked service areas with supplies during slow periods.
- Trained new employees to perform duties.
- Answered questions about menu items, ingredients, and pricing.
Education
Bachelor of Arts - Business
California State University, Chico
Chico, CASkills
- Financial Evaluation
- Stock Management
- Marketing Strategy Development
- Service Excellence
- Compliance Management
- Event Coordination
Timeline
Owner/Operator
Anytime Fitness
11.2019 - Current
Loan Officer
Tr Counties Bank
10.2012 - 01.2014
Store Manager
Umpqua Bank
10.2008 - 10.2012
New Accounts Representative
Golden Valley Bank
10.2007 - 10.2008
Vault Teller
Butte Community Bank
10.2005 - 10.2007
Waitress
Italian Cottage
10.1999 - 10.2005
Bachelor of Arts - Business
California State University, Chico
Similar Profiles
MaClain MarshallMaClain Marshall
Area Fitness Manager at MDS Fitness (Anytime Fitness)Area Fitness Manager at MDS Fitness (Anytime Fitness)
Dianna ArmentaDianna Armenta
Club Manager at Anytime Fitness (Bandon Fitness Inc)Club Manager at Anytime Fitness (Bandon Fitness Inc)
Steve KurschnerSteve Kurschner
Regional Director of Operations at MDS Fitness (Anytime Fitness)Regional Director of Operations at MDS Fitness (Anytime Fitness)
Joshua YonJoshua Yon
Personal Training Manager at Anytime Fitness (Brandon Fitness)Personal Training Manager at Anytime Fitness (Brandon Fitness)
Adam AndersonAdam Anderson
Client Executive at AlignOrg Solutions- Organization Design FirmClient Executive at AlignOrg Solutions- Organization Design Firm