Jaclyn Holmes
Menlo,Ga.
Summary
Service-oriented professional versed in cultivating customer rapport to drive continuous satisfaction. Manages complex details and schedules to adhere to stringent timelines. Communicative problem-solver with excellent analysis and critical thinking skills. I am eager to expand my knowledge and ability in a customer service position, while providing valuable contributions to your company.
Overview
22
22
years of professional experience
Work History
Salon Owner
Magnolia Roots Salon
06.2020 - Current
- Successfully opened and operating salon during the pandemic
- Employ and manage a team of 2 stylists
- Achieved and maintained a 5-star customer rating
- Managing all bookkeeping, budgeting, and expense tracking, supporting profitability
- Provide a professional and inviting environment for clients
Independent Stylist
01.2009 - 05.2020
- Successfully built clientele while booth renting in various salons
- Promoted the salon and personal services
- Provided exceptional customer service to clients
- Maintained a clean and organized workspace
Sales Rep, Verifier
Chattanooga Firefighters’ Association
04.2007 - 07.2008
- Cold calling in a call center type of environment
- Verifying sales
- Maintained detailed documentation of all sales
- Logging of sales
Spa Coordinator
The Chattanoogan Hotel
05.2003 - 10.2006
- Worked as the coordinator for the spa for the last 2 years of employment, while also filling in, in other areas of the hotel
- Created and supported a positive and welcoming atmosphere for spa guests, ensuring comfort and satisfaction throughout their visit
- Maintained detailed sales logs, scheduling all appointments, managing inventory, shipping and receiving
- Oversaw multi-department coordination between spa, banquet, and conference services
Education
Licensed Practical Nursing -
Georgia Northwestern Tech.
Rock Spring, Ga01.2011
Master Cosmetology -
Georgia Northwestern Tech.
Rock Spring, Ga01.2008
Patient Care Tech. -
Georgia Northwestern Tech.
Rock Spring, GaSkills
- Computer literacy
- Client retention
- Medical terminology
- Poised under pressure
- Sales
- Cold calling
- Customer service
- Budget management
- Team management
- Inventory management
- Scheduling appointments
- Visual merchandising
- Social media marketing
- Conflict resolution
- Time management
- Health and safety
- Creativity
- Strategic planning
- Business growth and retention
- Salon operations
- Supervisory skills
- Upselling services
- Effective communication
- Self motivation
- Interpersonal skills
- Multitasking
Timeline
Salon Owner
Magnolia Roots Salon
06.2020 - Current
Independent Stylist
01.2009 - 05.2020
Sales Rep, Verifier
Chattanooga Firefighters’ Association
04.2007 - 07.2008
Spa Coordinator
The Chattanoogan Hotel
05.2003 - 10.2006
Licensed Practical Nursing -
Georgia Northwestern Tech.
Master Cosmetology -
Georgia Northwestern Tech.
Patient Care Tech. -
Georgia Northwestern Tech.
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