JACLYN KIPPES
Kuna,ID
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Student Massage Therapist position. Ready to help team achieve company goals. Compassionate Student Massage Therapist with sincere and warm approach to massage. Contributes to supportive team environment to advance massage skills and education. Dedicated to promoting health, healing and well-being through therapeutic massage remedies.
Overview
13
13
years of professional experience
Work History
Student Massage Therapist
Carrington College
09.2023 - Current
- Enhanced client relaxation by applying various massage techniques and modalities.
- Increased client satisfaction by tailoring massages to individual needs and preferences.
- Promoted overall well-being with targeted therapeutic treatments for stress relief and pain management.
- Ensured a comfortable environment, maintaining cleanliness and organization of massage room and equipment.
Bakery Worker
Great Harvest Bread Co.
11.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
- Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
- Increased sales with effective product promotions and attractive displays.
- Maintained high-quality standards by closely monitoring baking processes, adjusting recipes as needed for optimal results.
Optometrist Technician
Mobility Cares
05.2023 - 09.2023
- Improved patient satisfaction by efficiently conducting preliminary eye tests and gathering relevant medical history.
- Assisted optometrists in diagnosing vision disorders with thorough pre-testing procedures and accurate documentation.
- Increased clinic efficiency by maintaining and calibrating optical instruments, ensuring accurate results during eye examinations.
- Enhanced patient experience by providing clear instructions and guidance during various testing procedures.
Customer Service Rep. Billing. Account Building Dispatching
Hardin Sanitation
12.2022 - 05.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Courier Lead/Admin Assistant
FedEx Express
11.2019 - 12.2022
- Manage Team of 6-8 peers, while scheduling routes while running necessary reports for First Overnight delivery
- Working with management and FedEx Ramp agents to make sure all items are accounted for and delivered on time
- Organizing the facility peak season food and drink, as well as special events happening within our station.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
Customer Service Specialist
Super C
09.2017 - 05.2019
- Provided customer service in a fast-paced convenience store retail setting
- Duties included handling money transactions for the sale of fuel, food and beverages
- Also assisted in product ordering and shift scheduling.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
Repossession and Recovery Agent
SPI Investigation and Recovery
05.2015 - 08.2017
- Provide investigative service for multiple clients to assist them in asset recovery
- Responsible for maintaining relationship with clients and recovery service and resolving hostile situations while on duty with customers.
Visitation Supervisor
Family Connections
06.2011 - 05.2015
- Monitor visitation under the direction of the Department of Health and Welfare in the state of Idaho
- Responsible for monitoring and documenting behavior between biological families of dependents in the foster care system and being able to present the reports of visitation in court proceedings.
Education
Massage Therapist - Massage
Carrington College
Boise, ID06.2024
AAS - Liberal Arts
College of Western Idaho
01.2022
High School Diploma - General studies
Boise High School
Boise, ID01.1996
Skills
- A well-rounded multi-tasker well versed in the use of Microsoft Word, Excel, and PowerPoint
- A hard worker that can pay attention to the minor details while still being deadline oriented for a common goal
- A team player that can provide a fun work environment and handle conflict resolution with co-workers, management and customers
- Portion Control
- Communication abilities
- Expiration Monitoring
References
- Scott Crandell, (208)703-4445
- Liz Rupp, (208)546-1198
- Forrest Schuster, (208)994-8956
- Lori Boles, (208) 465-0048
- Deana Deninger, (208)334-6800
Timeline
Bakery Worker
Great Harvest Bread Co.
11.2023 - Current
Student Massage Therapist
Carrington College
09.2023 - Current
Optometrist Technician
Mobility Cares
05.2023 - 09.2023
Customer Service Rep. Billing. Account Building Dispatching
Hardin Sanitation
12.2022 - 05.2023
Courier Lead/Admin Assistant
FedEx Express
11.2019 - 12.2022
Customer Service Specialist
Super C
09.2017 - 05.2019
Repossession and Recovery Agent
SPI Investigation and Recovery
05.2015 - 08.2017
Visitation Supervisor
Family Connections
06.2011 - 05.2015
Massage Therapist - Massage
Carrington College
AAS - Liberal Arts
College of Western Idaho
High School Diploma - General studies
Boise High School