Jaclyn Korth
Algonquin,IL
Summary
Radiation Oncology Information Assistant at Advocate Health Care Good Shepherd Hospital, adept in Information Management and Customer Service. Upholds stringent HIPAA compliance, demonstrating exceptional attention to detail and multitasking capabilities. Dedicated administrative professional with successful experience in fast-paced office settings. Responsible, punctual and productive professional when working with little to no supervision. Served as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
9
9
years of professional experience
Work History
Radiation Oncology Information Assistant
Advocate Health Care Good Shepherd Hospital
Barrington, IL
02.2020 - Current
- Collaborated with team members on projects, ensuring successful completion and timely delivery of tasks.
- Reduced patient wait times by efficiently coordinating with medical staff to ensure timely appointments.
- Maintained organized patient records for easy retrieval and accurate billing practices.
- Facilitated seamless transitions for new patients by gathering necessary documentation and insurance information prior to appointments.
- Implemented an electronic records system that increased overall office productivity and reduced paper waste.
- Collaborated with medical staff to develop streamlined processes for managing referrals from other healthcare providers.
- Provided exceptional customer service, addressing concerns and answering inquiries promptly and professionally.
- Managed a high volume of inbound calls while maintaining accuracy in appointment scheduling and patient record updates.
- Ensured compliance with HIPAA regulations, protecting sensitive patient information at all times.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Increased office efficiency by creating clear communication channels between staff, patients, and healthcare providers.
Patient Access Representative
Advocate Healthcare
Elgin, IL
07.2015 - 02.2020
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Education
Bachelor of Science - Social Work
Franciscan University of Steubenville
Steubenville, OHSkills
- EPIC EHR
- Information Management
- Database Administration
- Customer Service
- Problem-Solving
- Attention to Detail
- Team Collaboration
- Microsoft Office
- Insurance Verification
- Medical Terminology
Timeline
Radiation Oncology Information Assistant
Advocate Health Care Good Shepherd Hospital
02.2020 - Current
Patient Access Representative
Advocate Healthcare
07.2015 - 02.2020
Bachelor of Science - Social Work
Franciscan University of Steubenville