Jaclyn Le
San Antonio,TX
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Growth Restaurant Manager
Raising Cane's Restaurants
San Antonio, Texas
03.2022 - 01.2026
- Supervised and trained staff nationwide in customer service, food handling, and safety protocols.
- Analyzed customer feedback to identify service delivery improvement areas.
- Oversaw recruitment, hiring, onboarding, training, scheduling, and evaluation of employees.
- Established positive relationships with guests and staff through effective communication.
- Coordinated fundraising events with local community organizations including schools, churches and hospitals.
- Resolved customer complaints with effective communication and problem-solving skills.
Certified Traveling Trainer
Raising Cane's Restaurants
Phoenix, Arizona
11.2015 - 03.2022
- Chosen out of pool of 100+ trainers nationwide to assist in preparing restaurants for grand opening days.
- Trained over 500+ crew members from the basics to advanced positions that helped ensure the success of the restaurant at the time of opening..
- Evaluated training effectiveness through feedback and performance metrics.
- Maintained comprehensive training records.
- Adapted teaching methods to meet diverse learning needs of groups.
- Responded to emails from customers regarding product questions and complaints.
- Answered incoming calls in a professional and courteous manner, providing excellent customer service.
Education
High School Diploma -
Moon Valley High School
Phoenix, AZ05-2017
Skills
- Customer service
- Organizational skills
- Microsoft Office Products
- Google Workplace
- Adaptability
- Financial Oversight
Languages
English
Native/ Bilingual
Vietnamese
Full Professional
Certification
ServSafe
Timeline
Growth Restaurant Manager
Raising Cane's Restaurants
03.2022 - 01.2026
Certified Traveling Trainer
Raising Cane's Restaurants
11.2015 - 03.2022
High School Diploma -
Moon Valley High School