Jaclyn Mabry
Lawrenceville,GA
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
I've worked to be able to provide stellar response times and accurate data/information so the services can take place timely and properly, providing a satisfactory customer experience. I'm also Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Representative 2
Clean Earth Environmental
Norcross, Georgia
03.2017 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Able to react/relate to customers and respond to challenges that occur in our marketplace.
- Managed over 60 orders per day
- Maintained up-to-date knowledge of product and service changes
- Investigated and resolved accounting, service and delivery concerns
- Responded proactively and positively to rapid change
- Entered orders into Preview computer database system
Telesales Representative
Comcast
Alpharetta, GA
05.2016 - 02.2017
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Overcame objections using friendly, persuasive strategies.
- Opened new accounts and documented personal, demographic and payment information in system.
- Recorded contact information of customers and potential customers in internal database.
- Escalated concerns or advanced problem calls to management staff.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Managed over 50 customer calls per day
Billing Specialist
NFI Logistics
Suwanee, GA
04.2014 - 01.2016
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments
- Completed 3-way matching verification for payment processes of invoices
- Created formulas in Excel to add up mileage, time traveled, and gas usage
- Responsible for creating BOL's
- Reviewed invoices and checked requests as well as sorted and matched invoices
Education
High School Diploma -
05.2002
Skills
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Interpretation and Translation Services
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Understanding Customer Needs
- Upbeat and Positive Personality
- Upselling Products and Services
- Courteous with Strong Service Mindset
- Answering Customer Questions
- Customer Data Confidentiality
- Consulting Supervisors
- Correcting Discrepancies
Cooking
I enjoy cooking southern cuisines and seafood.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative 2 - Clean Earth Environmental
03.2017 - 08.2022
Telesales Representative - Comcast
05.2016 - 02.2017
Billing Specialist - NFI Logistics
04.2014 - 01.2016
Kathleen Senior High School - High School Diploma,
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