Years of professional experience at Radial
Amy Galyon
Melbourne,FL
Summary
Motivated Customer Service Representative Level 2 with 18 months of experienced in seasonal roles with superior talent for timely resolutions of complex issues. Delivers excellent customer service by practiced listening and speaking skills. Great at multi-tasking. Positive team player who is always flexible to assist where needed.
Overview
2
2
Work History
Customer Service Representative 2
Radial
Melbourne, FL
08.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
Education
Florida Cosmetology License - Cosmetology
Aveda Institute Orlando
Winter Park, FL01.2010
Skills
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- De-escalation Techniques
- Creative Problem Solving
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Upbeat and Positive Personality
Timeline
Customer Service Representative 2
Radial
08.2021 - Current
Florida Cosmetology License - Cosmetology
Aveda Institute Orlando