Christine Paez
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Also, US Army Veteran with core values and skill sets to work as a team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative 2
QTC Management Inc. - A Leidos Co.
San Antonio, TX
10.2023 - Current
- Answer incoming calls from military service members and make medical readiness appointments
- Reach out to providers to make the appointments
- Answer any and all questions and resolve issues that may arise.
Customer Service Representative
Conduent
San Antonio, TX
08.2023 - 10.2023
- Answer incoming calls for child support/unemployment benefits recipients
- Practice Hippa guidelines
- Gave exceptional service and problem-solving techniques.
Call Center Customer Service Representative
i2cinc
San Antonio, TX
02.2021 - 05.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Updated customer accounts, addresses and contact information within call management databases.
Administrative Assistant
Stability Staffing And Consulting
San Antonio, TX
03.2019 - 02.2021
- Provided secretarial and office management support while building cooperative working relationships
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Directed customer communication to appropriate department personnel.
Contract Manager
Trinity Resorts
Las Vegas, NV
06.2017 - 02.2019
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents
- Organized and maintained documents, files and records.
City Carrier Associate
United States Post Office
Melbourne, FL
07.2016 - 05.2017
- Observed road rules, weather and road conditions and other factors to maintain safe driving record
- Handled undeliverable mail in accordance with established procedures
- Delivered mail along prescribed route and retrieved additional mail from relay boxes
- Delivered various types of mail on routes according to strict timelines.
Education
Associate of Science - Medical Laboratory Technology
Sanford Brown College
Houston04-2014
Associate of Arts - General
Eastern Florida State College
Cocoa, FL12.2005
Certificate - Phlebotomy
Savannah Technical College
Savannah, GA06-2004
Skills
- Customer Support
- Account Updating
- Training and Development
- Documentation and Reporting
- Complaint Resolution
- Escalation Management
- Customer Correspondence
- Customer Service
- Customer Inquiries
- Call Center Operations
- Eligibility Determination
- Database Maintenance
- Data Entry
- Payment Processing
- Customer Satisfaction
- Appointment Scheduling
- Data Collection
- Call Management
- Complaint resolution
- Account updating
- Inbound and Outbound Calling
- De-Escalation Techniques
Certification
Driver's License
Timeline
Customer Service Representative 2
QTC Management Inc. - A Leidos Co.
10.2023 - Current
Customer Service Representative
Conduent
08.2023 - 10.2023
Call Center Customer Service Representative
i2cinc
02.2021 - 05.2023
Administrative Assistant
Stability Staffing And Consulting
03.2019 - 02.2021
Contract Manager
Trinity Resorts
06.2017 - 02.2019
City Carrier Associate
United States Post Office
07.2016 - 05.2017
Associate of Science - Medical Laboratory Technology
Sanford Brown College
Associate of Arts - General
Eastern Florida State College
Certificate - Phlebotomy
Savannah Technical College
Similar Profiles
ILDEFONSO OCASIOILDEFONSO OCASIO
Operations Supervisor at QTC Management Inc. - A LeidosOperations Supervisor at QTC Management Inc. - A Leidos
Monique FloresMonique Flores
Administrative Assistant at QTC Management Inc. - A Leidos Co.Administrative Assistant at QTC Management Inc. - A Leidos Co.
Marisol RomanMarisol Roman
Provider Relations Advocate SR at QTC Management Inc. - A LeidosProvider Relations Advocate SR at QTC Management Inc. - A Leidos
Amira HoltAmira Holt
Case Specialist at QTC Management Inc. - A LeidosCase Specialist at QTC Management Inc. - A Leidos
JOSHUA HERNANDEZJOSHUA HERNANDEZ
Maintance Inspector at Mesa SolutionsMaintance Inspector at Mesa Solutions