Miguel Castro
Pomona,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative 2
Spectrum Communications
Ontario
06.2021 - 08.2024
- Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices.
- Provides basic customer support related to Charter services, including troubleshooting internet/phone issues and handling basic customer billing inquiries and payments.
- Developed strong relationships with customers by providing personalized assistance and support.
Medical Transportation Driver
Helping Hands
Norco
01.2020 - 01.2021
- Transport passengers safely, assist them door-to-door, load & unload both passengers and belongings
- Follow schedule, GPS, other company apps, and report regularly to dispatch.
- Responded promptly to any emergency situations that arose during transportations services provided.
Order Picker
Amazon
Eastvale, PA
10.2017 - 12.2020
- Received and verified incoming pick tickets
- Conducted regular inventory checks to maintain accurate stock levels.
- Assisted with loading and unloading items from delivery vehicles using appropriate lifting techniques.
Education
High school Diploma -
Lee V Pollard High School
Corona, CA06.2012
Skills
- Customer Service
- Technical support
- Software troubleshooting
- Data entry
- Communication skills
- Problem solving
- Time management
- Technical Support
- Complaint resolution
- Positive and professional
Certification
CPR Certification, 01/01/20, 01/01/22
Timeline
Customer Service Representative 2
Spectrum Communications
06.2021 - 08.2024
Medical Transportation Driver
Helping Hands
01.2020 - 01.2021
Order Picker
Amazon
10.2017 - 12.2020
High school Diploma -
Lee V Pollard High School