Mary Simmonds
Omaha,NE
Summary
Dedicated customer service representative with a proven track record in complaint resolution and staff training. Committed to enhancing customer satisfaction and improving service protocols.
Overview
26
26
years of professional experience
Work History
Customer Service Representative 2
Nebraska Furniture Mart
Omaha, Nebraska
11.2014 - 10.2025
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints effectively and efficiently.
- Trained new staff on customer service protocols and best practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Senior Beauty Advisor
Walgreens
Omaha, Nebraska
07.2012 - 11.2014
- Advised customers on skincare and beauty product selection.
- Maintained knowledge of current beauty trends and product launches.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Trained new staff on customer service protocols and product knowledge.
- Assisted in merchandising displays to optimize product visibility.
- Managed inventory levels to ensure product availability for customers.
- Reviewed monthly financial statements to identify areas of improvement within the department.
Shift Leader
Burger King
Omaha, Nebraska
07.1999 - 07.2012
- Supervised team members during peak hours to ensure efficient service delivery.
- Trained new employees on operational procedures and customer service standards.
- Handled customer complaints promptly to enhance satisfaction and loyalty.
- Enforced health and safety regulations to maintain a safe working environment.
- Managed inventory levels and conducted regular stock checks for food supplies.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
Elementary Education
Concordia University
Seward01-1992
Skills
- Customer service
- Complaint resolution
- Customer relationship management
- Product knowledge
- Staff training
- Service protocols
- Team leadership
- Professional telephone demeanor
- Problem-solving
Timeline
Customer Service Representative 2
Nebraska Furniture Mart
11.2014 - 10.2025
Senior Beauty Advisor
Walgreens
07.2012 - 11.2014
Shift Leader
Burger King
07.1999 - 07.2012
Elementary Education
Concordia University