Alexa Gilbert

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted clients with applications for economic support services.
• Educated clients about available resources and program eligibility requirements.
• Documented client interactions in the case management system accurately.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Updated databases with new and modified customer data.

• Trained new paraprofessionals on classroom routines and student support best practices to enhance team effectiveness.
• Applied behavior management strategies that increased student engagement and focus during lessons.
• Strengthened classroom management by implementing behavioral interventions and monitoring student progress to foster a positive learning atmosphere.
• Assisted students with academic tasks and helped maintain a positive learning environment.
• Tracked student progress, giving feedback and encouragement to support performance.
• Supervised students in classroom and common areas to enforce rules and assist the lead teacher.
• Monitored students during lunch, recess, and field trips to maintain safety at all times.
• Supported special education teachers in delivering accommodations and modifications for students with diverse learning needs.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.

Provided technical support to clients navigating health services and resources.

• Assisted team members in resolving client inquiries and service-related issues.
• Managed appointment scheduling for clients with healthcare professionals.
• Scheduled clients and organized paperwork for behavioral support services to ensure efficient case management.

Managed patient appointments using Dental Innovations' scheduling software.

• Assisted patients with insurance verification and billing inquiries.
• Coordinated patient flow to ensure timely office operations.
• Facilitated clear communication with patients and staff, enhancing patient experience and team cohesion.

Collected patient information, forms, and signatures from patients or family members to streamline the admissions process.

• Communicated effectively with patients and staff, managed busy phone lines, entered patient information into facility system, verified client insurance, and presented discount options to facilitate admissions.
• Verified insurance information, collected payment or co-payment for services and created a record of visit for future billing.
• Welcomed patients warmly to foster comfort during visits and build rapport in a friendly, professional manner.

Delivered exceptional customer service to in-store and phone clients, overseeing sales, stocking merchandise, and processing returns to enhance customer satisfaction.

• Provided personalized recommendations for beauty supply products based on customer needs.
• Demonstrated product usage to customers to enhance their shopping experience and increase product knowledge.
• Maintained optimal inventory levels to guarantee product availability and meet customer demands.

Welcomed patients and visitors at dental office entrance to create a friendly atmosphere.

• Answered phone calls, addressing inquiries and scheduling appointments promptly.
• Managed appointment schedules and coordinated patient flow efficiently.
• Utilized Patterson Dental software to schedule patients, manage patient paperwork, and update the web page while handling busy phone inquiries and processing payments, enhancing overall patient experience through effective communication and collaboration.

Processed customer orders accurately and efficiently at busy pizza and pasta establishment.

• Provided exceptional customer service to loyal customers, ensuring accurate order placement.
• Handled cash transactions and managed credit card payments with attention to detail.
• Maintained clean and organized front counter area during high-volume service periods.