Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Christine Paez

San Antonio

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Also, US Army Veteran with core values and skill sets to work as a team.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative 2

QTC Management Inc. - A Leidos Co.
10.2023 - 04.2025
  • Answer incoming calls from military service members and make medical readiness appointments
  • Reach out to providers to make the appointments
  • Answer any and all questions and resolve issues that may arise

Customer Service Representative

Conduent
08.2023 - 10.2023
  • Answer incoming calls for child support/unemployment benefits recipients.
  • Practice Hippa guidelines.
  • Gave exceptional service and problem-solving techniques.

Call Center Customer Service Representative

i2cinc
02.2021 - 05.2023
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Updated customer accounts, addresses and contact information within call management databases.

Administrative Assistant

Stability Staffing And Consulting
03.2019 - 02.2021
  • Provided secretarial and office management support while building cooperative working relationships.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Directed customer communication to appropriate department personnel.

Contract Manager

Trinity Resorts
06.2017 - 02.2019
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Organized and maintained documents, files and records.

City Carrier Associate

United States Post Office
07.2016 - 05.2017
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Handled undeliverable mail in accordance with established procedures.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Delivered various types of mail on routes according to strict timelines.

Education

College in Pharmacy Technician -

Auburn University
05.2025

Associate of Applied Science - Medical Laboratory Technician

Sanford-Brown College
Houston, TX
04.2013

Associate of Arts - General

Eastern Florida State College
Cocoa, FL
12.2005

Certificate in Phlebotomy - undefined

Savannah Technical College
Hinesville, GA
06.2004

Skills

  • Eligibility Determination
  • Complaint Resolution
  • Customer Service
  • Customer Satisfaction
  • Caregiving
  • Customer Correspondence
  • Call Center Operations
  • Data Entry
  • Customer Inquiries
  • Training and Development
  • Escalation Management
  • Account Updating
  • Database Maintenance
  • Payment Processing
  • Documentation and Reporting
  • Customer Support

Certification

  • Driver's License
  • Pharmacy Technician Trainee License, 2025-06-01, 2027-06-30

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer
  • Availability: Willing to relocate: Anywhere
  • Visa Status: Authorized to work in the US for any employer
  • Driving License: Driver's License
  • Work Permit: Authorized to work in the US for any employer

Timeline

Customer Service Representative 2

QTC Management Inc. - A Leidos Co.
10.2023 - 04.2025

Customer Service Representative

Conduent
08.2023 - 10.2023

Call Center Customer Service Representative

i2cinc
02.2021 - 05.2023

Administrative Assistant

Stability Staffing And Consulting
03.2019 - 02.2021

Contract Manager

Trinity Resorts
06.2017 - 02.2019

City Carrier Associate

United States Post Office
07.2016 - 05.2017

Associate of Applied Science - Medical Laboratory Technician

Sanford-Brown College

Associate of Arts - General

Eastern Florida State College

Certificate in Phlebotomy - undefined

Savannah Technical College

College in Pharmacy Technician -

Auburn University

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