Jaclyn Marshall

• Assists in Management for 19 locations, 4 in Canada, and 15 across the North, Midwest, and new Malta Syngenta locations.
• Trained, Personal Experience & Onboards for: Receptionist, Administrative Assistance, Warehouse Clerk, Maintenance Techs, Facility Coordinators, PO Creation, and Facility Managers. Created booklets for consistency across account.
• Cintas Certified Train the Trainer in Aerial Lifts and Forklifts.
• Prepared action plans to establish procedures for various emergency situations.
• Directed vendors, facilities staff and service providers as required to create efficient and non-disruptive work environment.
• Managed minor appliance issues and scheduled repairs.
• Consistently given Team Shout-outs from Head Departments for going above and beyond.
• Communicated with general managers and facility teams regarding upcoming repairs and projects.
• Assisted Facilities Manager in project implementation, materials procurement, contract preparation and scheduling.
• Maintained facility grounds, equipment and safety compliance.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Took responsibility of Team Lead and filled in for Regional Facility Manager and Facility Manager when both were out of town/unavailable.
• Understanding and in progress with full understanding of ISN and GRMS work.
• Vendor communication and project creation.
• Accomplished team triple trainings through creation of books to assist in every team member being able to cover jobs outside their usual scope of duties.
• Event Planning - Successfully planned and executed meetings, lunches and events for groups of employees.
• Scheduling - Organized technician schedule for customer jobs. Created healthy work load and was mediator for clients when discussing job duties and responsibilities of team.
• Awarded "Employee of the Month" for delivering outstanding administrative support.
• Achieved certification through CBRE: Certified GBL GWS Facility Coordinator (FC) Certification Program, April 6th, 2021.
• Achieved certification through CBRE: Certified GBL GWS Facility Management (FM) Certification Program, July 20th, 2022.
• Evolve Course Completed in December 2022.
• Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
• Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
• Lead Team Huddles by creating Service Requests, Weekly Safety Talks, Preventative Maintenance communications and job duties.
• Training - Responsible for training all new employees to ensure continued quality of customer service.
• Became cross trained in all departments to ensure standards of compliance across all departments.
• Creator of JSA's and SDS for team, updating and editing.
• Advanced from Receptionist to Facility Coordinator within 4 years for outgrowing job duties and wanting to grow within the business.
• Oversees projects, third party communications - speaking with Site Manager and discussing planning.
• Coordinated daily project team meetings and drafted agendas to increase meeting efficiency.
• Assisted management with training of 13 new staff members. Including on boarding of 4 Facility Managers, Receptionist/Admin, Maintenance Tech team, and Maintenance Leads.
• Technology Proficient - Developed strong knowledge of software while keeping current with new applications that increased efficiency and productivity for management and clients.
• Data Entry - Reviewed and updated client correspondence files and scheduling.
• Held first-point-of-contact for all internal and external communications with all clients and third party hires.
• Prepared reports and schedules with accuracy.
• Set and enforced departmental goals and deadlines.

Worked here June 2017- December 2018 Previously

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Greeted new customers, discussed specials and took drink orders.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Stayed up-to-date on menu changes to help customers make food choices.
• Bussed and reset tables to keep dining room and work areas clean.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.

• Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Checked packages and merchandise for damage and notified vendors.
• Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Volunteered to assist Facility Manager with Administrative projects, demonstrating willingness to learn new tasks and increase skill levels.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Processed incoming shipments upon package receipt by scanning boxes and envelopes and using PDRAG to update system.
• Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
• Simplified shipping and receiving processes for improved workflow.
• Carried out day-day-day duties accurately and efficiently.
• Maintained strong vendor connections with delivery structures and managing specific shipment or paperwork concerns.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Scheduled and confirmed appointments and meetings for Syngenta clientele.
• Corresponded with clients through email, telephone or postal mail.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Resolved customer problems and complaints.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
• Managed multiple tasks and met time-sensitive deadlines.
• Answered phone promptly and directed incoming calls to correct offices.
• Supported various administrative duties by proofreading, transcribing and invoicing.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.

• Communicated with coworkers and management to report challenges.
• Evaluate harvesting conditions and identify obstacles.
• Carried out day-day-day duties accurately and efficiently.
• Worked flexible hours; night, weekend, and early mornings.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Maintained energy and enthusiasm in fast-paced environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Developed and maintained courteous and effective working relationships.
• Maintained excellent attendance record, consistently arriving to work on time.
• Returned to this job (previous work from June 2015 - August 2015).

• Cultivated warm relationships with regular customers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
• Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
• Built long-lasting relationships with residents.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Maintained customer satisfaction by clarifying questions about orders and specialty items.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Communicated with fans, coaches, players and other umpires.
• Explained and taught regulations and rules to players and coaches.
• Promoted good sportsmanship among players.
• Notified players, coaches and officiating team of rule infractions and relevant penalties.
• Educated athletes, coaches and fellow officials about game rules and regulations.
• Consulted with officiating team to discuss violations and play problems, coordinate responses and implement resolutions.
• Assessed players and equipment to verify conformance to event rules and safety standards.
• Officiated 20+ games over seasonal-year period

• Awarded Perfect Attendance
• Elected Captain of Soccer Team (team election)
• Received DMACC Scholarship
• Member of Marching Band, Art Honor Society, Yearbook (Editor), Choir, Band, Show Choir, Kindergarten Aid, Soccer, and Basketball.