Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Jaclyn Meyka

Jaclyn Meyka

Roseville,MI

Summary

Dynamic customer service professional with extensive experience. Proven track record in enhancing client satisfaction and driving sales through effective communication and problem-solving. Skilled in call center operations and adept at building strong relationships, ensuring seamless service delivery and successful event coordination.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Sales Manager/Customer Care

Party Dreams
03.2020 - Current

*Facilitate seamless coordination of event details to ensure successful execution.

*Handle product inventory: ordered new products for clients to rent.

* Coordinate sales for the financial stability of the company.

*Aquire new clients as well as keeping current clients happy.

*Collaborate with team members to resolve complex customer issues effectively

*Handle client calls - Coordinated event details for various occasions, including funerals and weddings.

*Prepare client orders and directed team in fulfilling order requirements.

*Guide new office staff through training sessions.

*Ensure client greetings were warm and professional.

Customer Care Representative

Livity Rasta
01.2019 - 01.2020
  • Responded promptly to customer inquiries, ensuring high levels of satisfaction and support.
  • Assisted customers in navigating product options, enhancing their purchasing experience.
  • Assisted clients with paperwork.

Family Independence Specialist

Dept of Human Services
01.2008 - 01.2010
  • Assisted in developing client service plans to enhance individual support strategies.
  • Coordinated with multidisciplinary teams to ensure comprehensive service delivery for clients.
  • Conducted assessments to identify client needs and recommend appropriate services.
  • Processed food assistance and medical assistance

Childrens Protective Services

Dept of Human Services
01.2008 - 2010

*Conducted investigations into allegations of child mistreatment and neglect.

*Directed care plans to improve family planning and safety for families.

*Communicated analysis to judge during court proceedings.

Education

Bachelor of Science - Psychology

Grand Valley State University
Allendale, MI

Skills

  • Customer Service
  • Event Planning
  • Sales
  • Call Center Experience
  • Training

Certification

*Forensic Interviewing of Children

*Highest sales in company history 2024

Timeline

Sales Manager/Customer Care

Party Dreams
03.2020 - Current

Customer Care Representative

Livity Rasta
01.2019 - 01.2020

Family Independence Specialist

Dept of Human Services
01.2008 - 01.2010

Childrens Protective Services

Dept of Human Services
01.2008 - 2010

Bachelor of Science - Psychology

Grand Valley State University
Jaclyn Meyka