Summary
Overview
Work History
Education
Skills
Timeline
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Jaclyn Miano

Middletown

Summary


Dynamic detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Adept at multitasking and inventory management, ensuring seamless operations and high-quality service in a fast-paced environment providing excellent customer service skills.

Overview

18
18
years of professional experience

Work History

Lead Hair Stylist

Distinct Artistry/ESPN
01.2013 - Current
  • Provide hair styling services for top sports anchors and guests at ESPN studios in Bristol, CT and at remote locations.
  • Initiated and engaged clients in conversations as part of personalized service.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results in a multi-cultural environment.
  • Coordinate scheduling of hair stylists for a 24/7 hour operation. Ensure adequate coverage on all shifts. Coordinate styling with makeup artists.
  • Maintain schedule and adjust for last minute changes and emergencies. Prioritize and multi-task.
  • Manage travel arrangements for offsite remote venues.
  • Conducted and maintained inventory for all hair products. Ensure proper SOP's and PPE are adhered to during shifts.
  • Offered input into research, development and implementation of new services to advance professional product lines.
  • Coordinated and facilitated new hire training to maintain consistency of salon services.
  • Record and maintain expenses, invoicing and general correspondence.
  • Utilize Microsoft Suite and Google applications for communication
  • Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.

Owner

Tips to Toes Hair Salon
06.2007 - 01.2013
  • As owner/operator, oversaw business budget planning and administration, accounting functions, purchasing, to handle financial needs of the business
  • Managed day-to-day business operations.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Learned and remained updated on statutory requirements and regulations.
  • Utilized best practices theory when selecting vendors and products.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
  • Produced creative and technically accurate visual presentations using most current styling trends.
  • Answered phone calls and emails to schedule client appointments. Maintained excellent verbal communication with clients and focused on being an active listener.
  • Adept at prioritizing, scheduling and multitasking.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Developed loyal following of clients by providing high-quality services.
  • Maintained regular client list and successfully handled walk-in customers.

Education

Cosmetologist -

Brio Hair Academy
Meriden, CT

High School Diploma -

Middletown High School
Middletown, CT
06-2006

Skills

  • Client retention strategies
  • Team collaboration
  • Interpersonal communication
  • Reliability
  • Social skills
  • Multitasking Abilities
  • Hair artistry professional
  • Inventory management
  • Inventory control
  • Health and safety compliance
  • Effective communication
  • Team leadership experience

Timeline

Lead Hair Stylist

Distinct Artistry/ESPN
01.2013 - Current

Owner

Tips to Toes Hair Salon
06.2007 - 01.2013

Cosmetologist -

Brio Hair Academy

High School Diploma -

Middletown High School

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Jaclyn Miano