Jaclyn Mules
Boston,MA
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably at Whole Food Market. Proven ability to enhance customer satisfaction through effective problem-solving and clear communication. Skilled in cash handling and fostering a collaborative environment, resulting in improved team performance and employee retention.
Overview
26
26
years of professional experience
Work History
Team Member
Whole Food Market
01.2025 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Recovery Advocate
North Suffolk Mental Health
07.2024 - 12.2024
- Developed strong rapport with patients, establishing trust and promoting open communication throughout treatment.
- Contributed to program development by staying informed on industry best practices and incorporating evidence-based approaches into treatment planning.
- Educated patients on coping strategies and resources, empowering them to take control of their recovery journey.
- Participated in ongoing professional development opportunities to stay current with advances in addiction treatment methodologies.
- Established connections with local support networks and referral partners to broaden available resources for clients.
- Coordinated with external resources such as housing assistance programs, employment services, and medical providers to address all aspects of patient needs during recovery.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans, resulting in improved patient outcomes.
- Provided crisis intervention when necessary, calmly deescalating situations while prioritizing patient safety.
- Led group therapy sessions, fostering a supportive community atmosphere for shared growth and healing.
Assistant Manager
Tedeschi Food Shops
03.1999 - 05.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Head Cashier Supervisor
Ocean State Job Lot
10.2002 - 03.2004
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Achieved high employee retention rates through motivational leadership and creating a positive work environment for staff members.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Education
No Degree -
Abington High School
Abington, MA06-1998
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Collaboration and teamwork
- Following instructions
- Cash handling
- Flexible schedule
- Leadership qualities
- Money handling
- Heavy lifting
- Creativity and innovation
- Organizing work stations
Timeline
Team Member
Whole Food Market
01.2025 - Current
Recovery Advocate
North Suffolk Mental Health
07.2024 - 12.2024
Head Cashier Supervisor
Ocean State Job Lot
10.2002 - 03.2004
Assistant Manager
Tedeschi Food Shops
03.1999 - 05.2005
No Degree -
Abington High School
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