Jaclyn Padilla
Stay-at-home Parent
Leander,TX
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Stay-at-home Parent
Self
Leander, TX
12.2013 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Senior Teller
Austin Telco Federal Credit Union
Cedar Park, TX
06.2010 - 12.2013
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Coached and trained new bank tellers.
- Answered phone and email inquiries on banking products.
- Performed general teller duties for drive-thru line.
- Maintained, organized and stocked teller window areas.
- Managed shift schedule for team of 3.
- Investigated and promptly resolved issues with patron accounts.
- Mentored newly hired team members on appropriate responses to patron questions.
- Answered inquiries regarding checking and savings accounts and other related products.
Cashier
Petsmart
Cedar Park, TX
11.2009 - 06.2010
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Mentored new team members on sales software system operation.
- Greeted customers entering store and responded promptly to customer needs.
- Processed customer refunds and exchanges according to established guidelines.
Softlines Team Member
Target
Cedar Park, TX
12.2007 - 04.2008
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
Education
High School Diploma -
Leander High School
Leander, TX 08.2006 - 05.2010
Skills
Cash Handling
Basic accounting
Accuracy
Good judgement
Financial software
Verbal communication
Supervising tellers
Consumer banking
Customer assistance
Time management skills
Organization
Critical Thinking
Self-Motivated
Timeline
Stay-at-home Parent
Self
12.2013 - Current
Senior Teller
Austin Telco Federal Credit Union
06.2010 - 12.2013
Cashier
Petsmart
11.2009 - 06.2010
Softlines Team Member
Target
12.2007 - 04.2008
High School Diploma -
Leander High School
08.2006 - 05.2010