Jaclyn Scarpantonio Newhall
Easton,PA
Summary
Hardworking and motivated professional with 25 years of experience in customer service and administrative work. Experienced in working with all types of customers. Currently looking for a new role where hard work and dedication will be highly valued. I pride myself on my strong work ethic, positive attitude, adaptability, and exceptional interpersonal skills. I have a solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals.
Overview
25
25
years of professional experience
Work History
Manager/Salon Consultant/Scheduler
Salon Bronze Tanning & Light Spa
Easton, PA
08.2020 - Current
- Make and manage personnel schedules, at two salon locations, to keep shifts properly staffed.
- Handling the hiring and training of new employees.
- Keeping track of employee hours for payroll process.
- Performing receptionist duties, such as greeting clients, setting up memberships, explaining what services we offer, answering phones, and scheduling appointments.
- Sales of products and services.
- Maintaining a clean and tidy environment and assuring each room is sanitized and disenfected.
- Keeping track of inventory.
Court Operations Specialist
Lehigh County
Allentown, PA
09.2010 - 08.2020
- Performed administrative tasks such as scheduling hearings, answering phones, making payment plans, checking e-mail, docketing citations and taking care of clients as they come in to the court for hearings, payments and fillings.
- Communicated with Police Departments and Attorneys to coordinate scheduling.
- Generated paperwork for the Judge and other parties for scheduled and completed hearings.
- Ensured that all documents were properly signed before being submitted to the appropriate departments.
- Collected fees associated with filing documents or paying fines.
- I was required to have knowledge of all areas of the law handled by the District Courts, including Private Civil Suits, Landlord/Tenant, Criminal and Summary Offenses and Traffic Citations.
Legal Secretary
Hemstreet, Nitchey & Freidl
Easton, PA
01.2000 - 01.2010
- Prepared correspondence, memos, pleadings and other legal documents.
- Organized and prioritized caseloads for attorneys.
- Checked office supplies stock and placed orders to maintain levels.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Organized case files by maintaining document filing systems for easy retrieval of information.
- Greeted visitors as they came into the office in a professional manner.
- Notarized documents as a Notary Public.
- Scheduled hearings with multiple parties.
- Maintained attorney calendars by keeping track of appointments, meetings and conferences.
- Transcribed dictation from audio recordings into written form utilizing digital recording equipment.
Education
High School Diploma -
Easton Area High School
Easton, PA06-2000
Skills
- Excellent customer service skills
- Workflow Optimization
- Tech-Savvy and Computer Literate
- Performs well in fast-paced environments
- Organization and Time Management
- Conflict Resolution
- Active Listening and Learning
- Strong Communication Skills
- Patience and Tactfulness
References
References available upon request.
Timeline
Manager/Salon Consultant/Scheduler
Salon Bronze Tanning & Light Spa
08.2020 - Current
Court Operations Specialist
Lehigh County
09.2010 - 08.2020
Legal Secretary
Hemstreet, Nitchey & Freidl
01.2000 - 01.2010
High School Diploma -
Easton Area High School
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