Darryl Thompson Jr
Orlando
Summary
Customer-oriented person possessing upbeat attitude and passion for delivering best products, services, and customer service. Skillful in promoting brand through authentic engagement with customers and staff. Offering 15 years of experience in excellent customer service and 5 years in health care. I would like continue offering my many years of experience to grow in customer service and build my career within a company that would challenge me and teach me many more skills.
Overview
13
13
years of professional experience
Work History
Surgery Scheduler
Orlando Health Jewett Orthopedics
Orlando, FL
01.2023 - Current
- Coordinated surgical schedules for orthopedic providers, optimizing patient flow and resource allocation.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Managed patient communications regarding pre-operative instructions and scheduling changes, enhancing overall satisfaction.
- Utilized electronic health record (EHR) systems to maintain accurate patient information and appointment details.
- Collaborated with clinical teams to ensure timely preparation of surgical cases, reducing delays and improving efficiency.
Front Office Assistant
Orlando Health Ortho Sports Medicine
Orlando, FL
08.2021 - 01.2023
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Implemented electronic health record systems, improving data accuracy and retrieval efficiency.
- Developed patient information materials, fostering understanding of services and procedures.
- Assisted in resolving patient inquiries, enhancing overall satisfaction with care experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Co-Assistant Manager
Boot Factory Outlet
Orlando, FL
04.2019 - 08.2023
- Promoted friendly, prompt service to all customers using communication skills and listening to the needs of the customer.
- Stayed current with all store initiatives and communications, sharing with associates as required.
- Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers.
- Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance.
- Made sure all customer experiences are to company standards and made each customer feel welcomed and given that 1 on 1 customer service that makes them wanna come back each time.
Store Manager
Loris Gift Shop- Winnie Palmer
Orlando, FL
04.2016 - 01.2019
- Loris Gift Shop Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
- Maintained proper product levels and inventory controls for all merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Counted cash drawers and made bank deposits.
- Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
- Generated repeat business by delivering exceptional customer service and positive engagement.
- Interviewed job candidates and made staffing decisions based upon store needs and Experience.
- Reported to the district manager regarding all store and staff issues.
- Created work schedules according to sales volume and number of employees.
Assistant Manager
Loris Gift Shop- Winnie Palmer
Orlando, FL
03.2013 - 04.2016
- Loris Gift Shop Communicated effectively with customers to solve problems and promote customer satisfaction.
Education
Business Office Administration - Business Admin
Southern Technical College
Orlando, FL07-2015
High school diploma - undefined
Edgewater High School
Orlando, FL01-2006
Skills
- Excellent Customer Service skills
- Retail operations
- Product and Service Knowledge to inform the customers
- Relationship building with customers and management
- Personnel Development
- Team Player
- Detailed Orient
- Team leadership and coaching
- Schedule coordination
- HIPAA compliance
- Obtaining authorizations
- Teamwork orientation
- Educating patients
Accomplishments
-Modeling Service Excellence
-Teaching and Encouraging peers to elevate the patient experience
-Sharing best practices and innovative ideas
-Helping build a culture where every interaction matters
Timeline
Surgery Scheduler
Orlando Health Jewett Orthopedics
01.2023 - Current
Front Office Assistant
Orlando Health Ortho Sports Medicine
08.2021 - 01.2023
Co-Assistant Manager
Boot Factory Outlet
04.2019 - 08.2023
Store Manager
Loris Gift Shop- Winnie Palmer
04.2016 - 01.2019
Assistant Manager
Loris Gift Shop- Winnie Palmer
03.2013 - 04.2016
High school diploma - undefined
Edgewater High School
Business Office Administration - Business Admin
Southern Technical College