Melissa Quesnel
Centerton,AR
Summary
Attentive Surgery Scheduler familiar with ICD-10 coding, Citrix workspace, Order Facilitator, SurgiNet and EHR systems. Skilled in organizing paperwork,S sterilizing tools and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Surgery Scheduler
Northwest Medical Center
06.2022 - Current
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Coordinated with facilities to set up surgeries for over 60 different Surgeons.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Resolved scheduling conflicts to maintain high-quality patient services
Medical Assistant/Clinic Surgery Scheduler
Agility Center Orthopedics
09.2021 - 06.2022
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Educated patients about surgeries and provided treatment plan documentation.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
Referral Coordinator/Surgery Scheduler
Baptist Hospital (Andrews Institute Orthopaedics)
03.2019 - 03.2021
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Scheduled appointments with specialists on behalf of clients.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Positioned as primary liaison to streamline operations of multiple lines of business within organization.
- Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Front Deck Coordinator
Center For Prevention And Treatment Of Infections
04.2012 - 03.2019
- Coordinated correspondence and scheduling between administration, employees and clients using calendaring software.
- Scheduled appointments in computer system.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Strategically managed operating budget when controlling accounts payable, accounts receivable and billing and claims processes to obtain maximum reimbursement from Medicare, Medicaid and other insurance providers.
- Allscripts, EHR, Microsoft word, Excel spread sheets, power points.
Certified Nursing Assistant/Home Health Aide
Mayo Clinic Charter House
04.2002 - 02.2012
- Assessed patients, documented and monitored vital signs, and communicated changes to supervising RNs.
- Organized, updated and maintained over 50 patient charts.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Provided palliative care in outpatient settings ranging from assessment to development and implementation of care plans.
- Evaluated patient care needs, prioritized treatment and maintained patient flow.
- Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.
- Kept operations running smoothly and solved diverse problems by coordinating with customers, management and internal departments.
Direct Support Staff
Hiawatha Homes
07.2002 - 04.2009
- Evaluated patient care needs, prioritized treatment and maintained patient flow.
- Instructed patients and family members on proper discharge care.
- Kept operations running smoothly and solved diverse problems by coordinating with customers, management and internal departments.
- Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.
- Managed over 60 phone calls per day.
- Developed and maintained effective frameworks, standards and requirements.
Education
Master of Health Administration - Health Administration Concentration in Gerontology
University of Phoenix
Online05.2018
Bachelor of Science - Health Care Administration/Long Term Care
University of Phoenix
Online09.2015
Associate of Applied Science - Early ChildHood
Rochester Community College
Rochester MN05.2002
Certificate - Certified Nursing Assistant/HHA
Rochester Community And Technical College
Rochester, MN05.2002
Skills
- Adaptable
- Works well under pressure
- Medical terminology
- Committed team player
- BLS/AED Certified
- Customer Service Skills
- Ability To Learn
- Scheduling And Payroll
- Excellent Verbal/Written Communication
- Policy And Procedure Modification
- Patient Referrals
- Strong Computer Skills
- Great Attitude
- Team Player
Certification
BLS/AED Certification
Timeline
Surgery Scheduler
Northwest Medical Center
06.2022 - Current
Medical Assistant/Clinic Surgery Scheduler
Agility Center Orthopedics
09.2021 - 06.2022
Referral Coordinator/Surgery Scheduler
Baptist Hospital (Andrews Institute Orthopaedics)
03.2019 - 03.2021
Front Deck Coordinator
Center For Prevention And Treatment Of Infections
04.2012 - 03.2019
Direct Support Staff
Hiawatha Homes
07.2002 - 04.2009
Certified Nursing Assistant/Home Health Aide
Mayo Clinic Charter House
04.2002 - 02.2012
Master of Health Administration - Health Administration Concentration in Gerontology
University of Phoenix
Bachelor of Science - Health Care Administration/Long Term Care
University of Phoenix
Associate of Applied Science - Early ChildHood
Rochester Community College
Certificate - Certified Nursing Assistant/HHA
Rochester Community And Technical College
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