ZABRINA MURRAY
KELLOGG,ID
Summary
Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care. Organized with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge. Medical billing and coding specialist with 12+ years providing administrative and patient support in hospital and medical office settings. Advanced knowledge of private insurance processes and codes. Patient-focused Medical Administrative Assistant with more than 11 years experience working in a busy medical office serving diverse populations. Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in a fast-paced environment. Medical Administrative Assistant adept at verifying insurance coverage, reviewing records, scheduling exams and updating donor information.
Overview
20
20
years of professional experience
Work History
Surgery Scheduler/Surgery Authorizations/Billing Specialist
COEUR D' ALENE FOOT & ANKLE CLINIC, SURGERY CENTER
10.2018 - 08.2024
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Called and got authorizations for surgical procedures
- Checked patients in and out and collected payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Arranged post-operative appointments for surgical patients.
- Updated daily operating room calendars with accurate appointment schedules.
- Processed medical insurance claims and payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Registered and verified patient records before triage with most up-to-date information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Precisely evaluated and verified benefits and eligibility.
- Responded to correspondence form insurance companies.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Confidently and adeptly handled claim denials and/or appeals.
Billing Specialist
HIGHPOINT MEDICAL, INC.
05.2016 - 10.2018
- Kept up on new policies and procedures for Orthopedic, Family Practice, Physical Therapy and Cardiology practices
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Interacted with providers regarding billing and documentation policies, procedures and regulations
- Accurately posted and sent out all medical claims
- Performed billing and coding procedures for, impatient and outpatient services
- Responded to correspondence from insurance companies
- Posted and adjusted payments from insurance companies
- Identified and resolved patient billing and payment issues
- Confidently and adeptly handled claim denials and/or appeals
- Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
Surgery Scheduler/Surgery Authorizations/Billing
COEUR D' ALENE SPINE & BRAIN
01.2005 - 02.2016
- Called and got authorization for surgical and non surgical procedures
- Scheduled surgical procedures with both hospitals and patients
- Scheduled new patient and follow up appointments for patients
- Maintained accurate records of patient care, condition, progress and concerns
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations
- Accurately posted and sent out all medical claims
- Performed billing and coding procedures for, impatient and outpatient services
- Precisely evaluated and verified benefits and eligibility
- Responded to correspondence from insurance companies
- Posted and adjusted payments from insurance companies
- Identified and resolved patient billing and payment issues
- Confidently and adeptly handled claim denials and/or appeals
- Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
Education
HIGH SCHOOL DIPLOMA -
Jefferson High School
Boulder, MTSkills
- Efficient and reliable team player
- Adaptable
- Accounts payable specialist
- Expertise in invoice and payment transactions
- Account reconciliation
- Exceptional organization
- Advanced computer proficiency (both PC and Mac)
- Ethical approach
- Superior attention to detail
- ICD-10 (International Classification of Disease Systems)
- Billing and collection procedures expert
- Records management professional
- Inpatient records coding proficiency
- Outpatient surgery coding specialist
- Patient referrals expert
- Familiar with commercial and private insurance carriers
- Patient chart auditing ability
- Insurance and collections procedures
- Understands insurance benefits
- Composed and professional demeanor
- Research and data analysis
- Excellent problem solver
- Resourceful and reliable worker
- Close attention to detail
- Adept multi-tasker
- Office support (phones, faxing, filing)
- Excellent verbal communication
References
- Lisa Tansey, CDA Spine, (208)765-9100
- Michael Ludwig MD, Occupational Medicine, (208)765-0156
- Dave Fry, Friend, (509)944-5746
- JoDina Bacarella, CDA Foot & Ankle, (916)243-8353
Timeline
Surgery Scheduler/Surgery Authorizations/Billing Specialist
COEUR D' ALENE FOOT & ANKLE CLINIC, SURGERY CENTER
10.2018 - 08.2024
Billing Specialist
HIGHPOINT MEDICAL, INC.
05.2016 - 10.2018
Surgery Scheduler/Surgery Authorizations/Billing
COEUR D' ALENE SPINE & BRAIN
01.2005 - 02.2016
HIGH SCHOOL DIPLOMA -
Jefferson High School
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