Mary Niemann
Waukee,IA
Summary
Dynamic Certified Medical Assistant with a proven track record at The Iowa Clinic, excelling in patient care coordination and conflict resolution. Adept at conducting diagnostic x-rays and ensuring HIPAA compliance, I enhance operational efficiency while fostering a supportive environment for patients and staff alike. A reliable team player committed to excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
The Iowa Clinic Foot and Ankle Surgery
West Des Moines, IA
03.2021 - Current
- Onboard new staff to enhance operational efficiency.
- Sterilized surgical equipment to ensure safety and compliance.
- Conducted x-rays of lower extremities for diagnostic purposes.
- Roomed patients, updated medications, obtained vitals, and applied durable medical equipment.
- Prepared medication injections accurately and efficiently.
- Coordinated patient care and addressed questions or complaints promptly.
- Ordered and tracked clinical inventory along with Breg equipment.
- Managed provider schedules to optimize workflow.
Patient Experience Representative
The Iowa Clinic Foot and Ankle Surgery
West Des Moines, IA
01.2017 - 03.2021
- Greeted and checked in patients while verifying and updating insurance information.
- Obtained authorizations for office visits to ensure compliance with policies.
- Scheduled appointments and coordinated diagnostic imaging to optimize patient flow.
- Answered phones and forwarded messages to clinical staff for timely responses.
Client Care Coordinator
Iowa Home Care
West Des Moines, IA
09.2016 - 12.2016
- Scheduled home health and waiver services efficiently to meet client needs.
- Resolved client issues through effective communication and problem-solving skills.
- Contacted new clients to assess adequacy of services provided.
- Distributed schedules to staff, implementing necessary changes promptly.
Phlebotomist
UnityPoint Health
Des Moines, IA
04.2016 - 09.2016
- Greeted and identified patients to confirm their details.
- Obtained blood specimens through sterile venipuncture techniques.
- Ensured accurate documentation for all patient interactions.
Phlebotomist
Mankato Clinic
Mankato, MN
09.2014 - 04.2016
- Obtained accurate patient information for efficient processing in systems.
- Performed venipunctures, sterile specimen collections, and EKGs with precision.
- Reported to local care facilities for timely specimen collection.
- Maintained an organized and sanitary environment to ensure safety.
Education
CMA
U.S. Career Institute
High School Diploma -
Graettinger Senior High School
Graettinger, IASkills
- Attention to detail
- Problem solving
- Patient care coordination
- Conflict resolution
- Triage assessment
- HIPAA compliance
- Basic life support
- Telephone etiquette
- Reliable team player
Certification
CPR/BLS certification
CCMA License
Limited X-ray License
Languages
English
Professional
References
References available upon request.
Timeline
Certified Medical Assistant
The Iowa Clinic Foot and Ankle Surgery
03.2021 - Current
Patient Experience Representative
The Iowa Clinic Foot and Ankle Surgery
01.2017 - 03.2021
Client Care Coordinator
Iowa Home Care
09.2016 - 12.2016
Phlebotomist
UnityPoint Health
04.2016 - 09.2016
Phlebotomist
Mankato Clinic
09.2014 - 04.2016
CMA
U.S. Career Institute
High School Diploma -
Graettinger Senior High School
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