Crystal Glenn
Little River,SC
Summary
Dedicated Certified Medical Assistant with experience at McLeod Cardiology, skilled in electronic health records and patient education. Proven ability to enhance patient care through effective communication and compassionate support. Recognized for streamlining appointment scheduling and training new staff, contributing to a collaborative healthcare environment.
Overview
14
14
years of professional experience
Work History
Certified Medical Assistant
McLeod Cardiology
Little River, SC
04.2013 - Current
- Collaborated with nurses to implement care plans, addressing patient needs promptly and efficiently.
- Educated patients on external monitors
- Placed external monitors on patients
- Managed 30-40 patient device clinics on loop recorders, pacemakers and defibrillator
- Completed EKG's and other tests based on patient presentation in office
- Implemented electronic health record updates for improved data accuracy and efficiency.
- Trained new staff on protocols, contributing to a knowledgeable team environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience
- Collected and documented patient medical information such as blood pressure and weight.
- Collaborated with healthcare teams to streamline communication and support patient care initiatives.
- Educated patients on medication usage, treatment plans, and preventative care strategies
- Assisted in patient intake and documentation to ensure accurate medical records.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Certified Medical Assistant
Carolina Rheumatology and Neurology Associates
Myrtle Beach, SC
08.2012 - 04.2013
- Managed patient intake processes to ensure accurate and timely data collection.
- Assisted in the administration of diagnostic tests and procedures for cardiology patients.
- Educated patients on treatment plans, medications, and lifestyle modifications for heart health.
- Coordinated scheduling of appointments and follow-ups to optimize patient flow and care continuity.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
Education
Associate of Science - Certified Medical Assistant
Miller Motte Technical College
Conway, SC2012
High School Diploma -
North Myrtle Beach High School
Little River, SC2002
Skills
- Triage assessment
- Basic life support
- Attention to detail
- Multitasking and organization
- Time management
Medical terminology
Specimens collection and processing
Patient scheduling
Patient care
Clinical documentation
Medication administration
Electronic health records
Vital sign monitoring
Patient documentation
Sterilization techniques
Patient assessments
Medical records management
Conflict resolution
Needs assessments
Time management
Attention to detail
Multitasking and organization
Triage assessment
Basic life support
Verbal and written communication
Patient education
Team collaboration
Telephone etiquette
Blood pressure measurement
Schedule coordination
HIPAA protocols
Insurance confirmation
Customer service
EMR / EHR
Medical terminology knowledge
Reliable team player
Electronic medical records
Compassionate
Patient-focused care
CPR
Appointment setting
Monitoring patient progress
Valid State driver's license
Complex Problem-solving
Reliable transportation
Timeline
Certified Medical Assistant
McLeod Cardiology
04.2013 - Current
Certified Medical Assistant
Carolina Rheumatology and Neurology Associates
08.2012 - 04.2013
Associate of Science - Certified Medical Assistant
Miller Motte Technical College
High School Diploma -
North Myrtle Beach High School