Cynthia Strong
Pell City,AL
Summary
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Lincoln Family Practice
LincolnPell City, AL
08.2003 - Current
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Assisted with scheduling patient appointments and follow-up visits.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Changed dressings on wounds to prevent infection and check for healing.
- Explained treatment procedures and physicians' instructions.
- Prepared treatment rooms for patient examinations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Measured vital signs and took medical histories to prepare patients for examination.
- Cleaned and maintained medical equipment following procedures and standards.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Collected, labeled and stored laboratory specimens properly prior to testing. Drawing blood.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Contacted medical facilities to schedule patients for admission.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Scheduled appointments for patients via phone and in person.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Positioned patients properly during examination or treatment for comfort and safety.
- Assisted back office patient processes to reduce office wait times.
- Incorporated outside records into charts and EHR.
- Processed orders for medical supplies and lab equipment.
- Assisted in minor surgical procedures. Removal of staples or stitches under the direction of a physician.
- Completed basic physical assessments of clinic patients to provide optimal care.
- Responded to patient callbacks and phone-in prescription refill requests.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Administered injections under the direction of a physician or nurse practitioner.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
Certified Medical Assistant
St.Vincents Residents Rogram
Springville, AL
03.2000 - 07.2003
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
Education
GED -
Erwin High School
Center Point05-1994
Skills
- Patient care
- Vital signs measurement
- Laboratory testing
- Medical record management
- Patient scheduling
- Injection administration
- Diagnostic testing
- HIPAA compliance
- Customer service
- Team collaboration
- Wound care
- Supply inventory
- Problem solving
- Time management
- Pipetting
- X-ray processing
- Analytical decision-making skills
- Preparation of Treatment Rooms
- Medical terminology
- Wound care management
- Advising patents
- Pediatric emergency assessment, recognition and stabilization
- Venipuncture techniques
- Phlebotomy techniques
- Vital sign monitors
- Simple dressings
- Medical coding
- Disease diagnosis
- Sterilization techniques
- Sterilize instruments
- Medical terminology proficiency
- Multi-tasking
- Vital signs monitoring
- Medical terminology knowledge
- Radiology procedures
- Problem-solving
- Medical terminologies
- Anatomy and physiology
- Phlebotomy
- Certified medical assistant (CMA)
- EKG procedures
- Patient flow management
- Patient interview
- Vital sign measurement
- Medication administration
- Electronic health records
- Immunization administration
- Teamwork and collaboration
- Willingness to learn
- Diagnostic procedures
- Triage assessment
- Blood pressure measurement
- Electronic charting
- Specimens collection and processing
- Electronic medical records
- Treatment setup
- Direct patient care
- Calm and level-headed under duress
- Electrodes placement
- Professional demeanor
- Stocking supplies
- Written communication
- Suture removal
- Pharmacy relations
- Venipuncture and phlebotomy
- Antigen testing
- Administering medications
- Prescription refills
- Flexibility and adaptability
- Patient triage
- Patient documentation
- Companionship and emotional support
- Infection control
- Medical records confidentiality
- Infection control procedures
- Patient support
- Regulatory compliance
- Attention to detail
Languages
English
Professional
Certification
- Certified Medical Assistant
References
References available upon request.
Timeline
Certified Medical Assistant
Lincoln Family Practice
08.2003 - Current
Certified Medical Assistant
St.Vincents Residents Rogram
03.2000 - 07.2003
GED -
Erwin High School